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Reputation management app

Sometimes it can be really difficult to keep track of negative reviews on all platforms and reply in time. With Rating Captain you can simplify your after-sales communication, especially when you own many profiles on different review portals.
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Convert unsatisfied customers into happy ones
Thanks to our mediation system, you will react very quickly. You can easily answer unhappy customers and understand what to do to make them satisfied with your service.
All-in-one tool
You can manage all reviews and ratings about your business in one application.
Coupons
If your customer is unsatisfied, you can send him a coupon as a compensation.
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Investigate what your customers say
Check what solutions we have prepared for you and your business to support the understanding of your customers.
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Build good relationship with your customers
Did you know that after a consumer reads a company's response to a negative review, his willingness to buy increases by 186%?
Mediations
React to notifications from Rating Captain about negative reviews and solve even the most complex business situations.
Responding
Respond to every review, regardless of its overtone. Consumers very often filter opinions from the weakest and check whether the company refers to them.
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Service Recovery Paradox
There’s evidence that recovering from a mistake can build more goodwill with customers than what you started with.
You are in good company
Here are a few brands who trust Rating Captain for their Reviews & User Generated Content.
Take care of customer service
89% of consumers start using a competitor's services or products due to poor customer service. That is why it is worth learning about customer problems in order to increase their satisfaction.
Review and rating analysis
The analysis of the sentiment of the customer's statement will show you how much the customer is (un)satisfied, making it easy to respond to the review.
Learn how to improve
Rating Captain’s artificial intelligence detects weaker sides in the area of customer service, so the cause of negative feedback will be easier to eliminate.
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