Hi, thank you for sharing your experience in your review and sorry to read we could not help you out. Please feel free to email us at [email protected] - our team will check into your case!
1637664975
1
First of all, the database of Prowly mostly consists of general e-mail addresses, not many personal e-mails. While the system is not the worst, the customer service is. We went one day over after the first subscription month (the first month ended on Sunday, not a business day) and tried to cancel the subscription. However, Prowly still took payment for the 2nd month, so we got billed for 2 months while we used the system for a few weeks. We tried to talk to several customer service representatives, but everyone declined to help and said that nothing could be done. Obviously, this is not true. This is simply disrespectful to the customer and communicates the desperation to take the money even knowing that their service is not being used.
We are really sorry for the negative experience you had. We experienced temporary technical issues over the weekend, which had an impact on your scheduled email campaign. We made sure that the issues were resolved and wouldnt happen again. Its not how Prowly normally works, which is why we already issued a full refund for your subscription. We sincerely apologize for the trouble caused by the technical issues, and wed love to see you back if you decide to give us another try.
1619176474
1
Having used other PR platforms, this one is very buggy and support is terrible. Their 7-day trial doesn't give you a good feel for the product, so I had to purchase a month to evaluate..and then the system failed to send a PR pitch i had queued up for two days, and after putting in 2 support tickets and emailing our sales rep, we got no reply. Stay away! Other platforms might be a bit more pricey but are reliable and have great service.
We've been using Prowly for two weeks now and we can already see progress in our public relations operations. We used a costlier solution in the past and we wouldn't look back!