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The experience with Visionworks in McKinney was fantastic. Michelle spent the time to make sure my wife, daughter and I had the right glasses. And then again when we picked them up Michelle would not let us leave unless they fit just perfect. Michelle truly made the experience wonderful.
We are so happy to hear this!!! We truly appreciate you taking the time to give us such a fabulous review!
The physicians and staff at Visionworks Manassas are great! They diagnosed a serious eye condition in a family member a few years ago and immediately referred us to a specialist. They are always so helpful and efficient.
Hello Keith! We sincerely apologize for the inconvenience. We strive to provide the highest level of customer service to our valued customers and are dismayed when we do not. Please email us your post details, your contact information and store location to [email protected] We will look into this right away! Thank you again for your comments. We genuinely appreciate hearing from you
I went in there because I'm older and my vision changes. I picked glasses I wanted but my insurance would cover everything except for $100 because they couldn't work with me on $100 which isn't much. Now I have to continue on not being able to see very well and my glass is falling off cuz they couldn't help somebody out for one week credit. Lames
Good luck speaking with a person if you call. I've had an order for almost 2 months and was trying to cancel it because I was so fed up with waiting that I got Lasik. I was on hold for an hour after dealing with the automated service. I went in person to cancel the order and the person there actually remembered me( why I gave 2 stars). He took my info to refund me and said it would take up to 2 weeks to get the refund. 3 weeks later still nothing. I'm on hold at this moment for 23 minutes .