Nwcustomapparel reviews

1413500875

Sgt Strike

google

2

Pricing is high and Tracy (customer srvice person) to be abrasive. Slow to respond and difficult to work with,

1575311818

Krystal h

google

Here at Northwest Custom Apparel, we pride ourselves on excellent customers service and communication. We offered this customer a special deal that has expired since their last order and promptly relayed the new pricing for apparel and addon options. When given the new pricing for a custom webstore which stays up during the open order period only, and the capability to offer over 25 different styles of apparel at once, instead of reaching out for a pricing option better suited for their organization, we were surprised to find this review instead that insists we have changed ownership. We have not changed ownership and we strive to offer fair pricing for the work related to the products being offered/sold as well as our addon offerings such as the webstore for collecting online orders during the presale phase. Please reach out if you would like to discuss the options available for your organization within a budget you provide to us.

1575325947

1

I have used this company for 5 years and brought them business when I moved to another company. Heather M was fantastic to work with and the service was top notch! I am not sure if the company got bought out in the past year, but now the service is awful! They do not care if you are a returning customer and are not up front about their new hidden fees (even when asked about them and what they were for). They want to add an additional 25% to each order or a $350.00 online store fee. They closed our current store (without notice) and wanted to charge us again! I let them know that we would be taking our business elsewhere and I all I got was a generic response of "thank you for your business". Customer service is definitely dead in this company. Such a sad turn around in just 1 year.

1464920485

Christopher Pasinetti

google

5

As a person who is in a band, having high quality T-shirts are a must. Northwest Custom Apparel makes the absolute best shirts. Taylar is extremely helpful and made ordering shirts extremely easy. Her expertise and professionalism makes me a return customer for sure. If you are interested in shirts, there is nobody better. I emailed her, made the order. It was as easy as can be.

1581636992

Richard Dixon

google

5

They are giving sweat shirts to all Fife graduated class of 1957 . Thanks for your generosity .

1508283573

Mike Southland

google

Hi Mike, I really appreciate your honest comment regarding your experience. Jim Mickelson, owner, would like to chat with you offline if possible. 253-232-5793

1508286671

1

Went in the other day with my boss and I was not impressed with their customer service at all. They made us feel like were putting them out by asking questions. Needless to say, we will be taking our business elsewhere.