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Hi Donnie, thank you for taking the time to provide feedback. We are so sorry to hear your experience with us did not exceed your expectations. If you'd like to discuss this further, please contact me at [email protected] or (405) 948-0018. Sincerely, Dr. Kari Lopez, CEO/President
Good morning, Cindy. As stated on your receipt, you received a 30% discount on your special order. Despite our no-discount policy on special orders, it was offered to you as a courtesy. Also stated on your receipt is an excerpt from our Terms & Conditions: All sales items are final, including special orders. Items purchased at regular price may be returned for a full refund up to seven (7) days after purchase, and discounted items may be returned for store credit up to thirty (30) days after purchase, which was explained to your party upon your initial purchase, and again on your visit on Saturday. We would be more than happy to further discuss this issue with you in a more private manner. You may contact us at (405) 948-0018 and read more about our Terms & Conditions here: https://lorecranch.com/pages/terms-conditions
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1
Order a bed that was out of stock it was not a custom order. They will not refund my money only store credit. Honestly there isn't anything in the store that I would purchase. Highly disappointed. Out stock from your warehouse doesn't mean it was a custom order if you were going to be ordering anyway.
Thank you for your 5 star review, Taylar! We are so glad we were able to take a sticky situation and make it right. Thanks again for shopping at LOREC Ranch Home Furnishings!
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5
I placed an order for some of their moccasins and they sent the wrong size.. BUT I got In touch with them and they shipped the correct size the SAME day and also said they are sending a free gift. Was super upset at first, but good customer service and hospitality goes a long way. Not to mention the moccasins are absolutely beautiful and everything I waned.
I had the best experience with LOREC Ranch! They were so friendly and helpful and they had my custom order completed and shipped within 24 hours of me paying for my items! Will definitely been ordering from them again soon!
Every piece of furniture we bought already has many cracks!! We have had it maybe a year. We bought a bed, two dressers, and a nightstand. The cracks expand across the entire tops of the dressers, the drawers dont open/close easily.its all really made extremely cheap. They said they hand make the furniture, and Im sure some of it is, but not a majority of it. Cant believe we spent this much money to have it look awful within a year. Was happy to spend at our money at a locally owned business, but now Im wishing we would have gone to Mathis brothers or Bob Moore down the street. Extremely unhappy.
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