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I would give it a 5 but the girl with the green hair just seem lifeless. When going to ring my stuff up she didn't talk or anything I had to ask if I can submit my number just to get the points and she just seem like "I don't care" but she did do it and kept asking for my number. (Which didn't work but it's fine) but the store itself has good prices for alot of items good for kids and adults and everything looked up to date. The store itself is great and stocked and there's other employees that are willing to help. Just don't ask the girl that looks like a porcelain doll.
I only gave it 4 stars because it's not as large as some other B&N locations, and it's not a locally owned bookstore. But it's a pleasant and well-run place to browse, the selection is quite good, and the cafe is nice enough to enjoy a coffee or treat in and relax.