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The people in the store is nice and helpful. The exchange policy is trash though. The employee told me the gloves he sold me were a perfect fit.went riding with them today and they were way too loose so I called to exchange and they said noshouldve just bought these gloves at cycle gear where they wouldve helped me out with the exchange. Never buying direct again.
Dear Mr Zarco, this is Michele, the store manager. Thank you for your review, which allows us improve our customer service. As you know, current Chicago regulations require every customer in every store to wear a face covering. Not only it is the only way to ensure that our staff and our customers are safe, it is also the law. We are also limited in the number of people that we can welcome in the store at the same time. Again, it is the law. I would love to hear more about the unwelcoming actions of our staff so that we can make sure they do not happen again. I would also love to have the opportunity to personally assist you in your shopping experience with us, if you'd like to give us another chance. Feel free to contact us at (224) 653-8232. Either way, safe roads!
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Trying to walk into the store they didnt even offer me a mask I kno Im supposed to have one but even at Ducati and cycle gear they gave me a mask and they limit us like cmon then I go get my mask and try and walk in Im looking at the stuff there floor guy is acting like a jerk thinking we werent gona buy stuff his actions werent welcoming to the spot at all
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