Basics Clothing Store reviews

1549758199

Kevin Cook

google

1

Recently moved out of the area and joined a new Cub Scout Pack. My son has a blanket with his name and Pack Number, along with all the patches he earned and needed to add the new Pack number. While they are a bit pricey for embroidery (6and out of our way), cam here specially to make sure the new Pack number matches. When we dropped off the blanket, were very clear what we wanted (same size, font, ribbon color) and told no problem. Picked up the blanket the next day and not happy. Font was similar, but not as thick, and ribbon color was more yellow than gold. When I expressed my displeasure, they said they bought a new machine late last year, hence the difference. Asked about a discount or partial credit, but told no as embroidery is not refundable.

1628270652

8Crows Entertainment

google

Hi there, I do apologize for the delayed response and most importantly your unsatisfactory experience at our store. This is not standard ordering practice at our store and again I would like to extend our most sincere apology for the lackluster approach in assisting you. I greatly appreciate your feedback, as it will be utilized to improve our service overall. Should you wish to re-visit the store, I would be happy to assist you in providing the product you are looking for - and at a discounted price for the inconvenience caused. Thank you. -Corey S.

1634930205

1

The store has a nice selection of work clothing. When I went there to buy a work shirt, unfortunately they did not have my size. I ordered my shirt and the employee said that he would place the order (which he advised would take about five days to receive). I waited 3 1/2 weeks and still did not hear from the employee with the status of my order. So I went to the store and asked if my order had come through. To my surprise the employee shuffled through some paperwork and said that the order had not been placed yet because they were out of stock. He then checked the computer and to my surprise, they were in stock. But after that long wait I was really disappointed that my order had not been placed and I felt that I was deceived in believing that the order was placed. To me that is extremely poor business ethic. To find the receipt slip just shuffled in a bunch of paperwork seems very unorganized to me. Unfortunately after shopping at the store for many years I found that over the last several years this place has become more of a disappointment in my opinion I could do business elsewhere.

1564453250

Linda Waldman

google

4

Great for girl scout supplies ....not for boy scout stuff.

1569829419

Tara Hadley

google

5

Girl Scouts to go place to see patches

1648857287

Le Truong

google

Hello, We are sorry that we cannot provide your need as we have a lot of orders on tight. Normally, we can do it if there is only one or two patches. Also, if you have dissatisfaction with embroidery or stitches, you can always ask us and we will try to do our best to meet with your satisfaction. If you have any dissatisfaction, please talk with us and we will do our best. Sincerely, Basics Clothing Store Franco

1648858375

1

Since the nephew took over the business customer service and quality has gone out the door. The previous owner would never turn away a fast stich job. Also letters and fonts are not the same. The employees are more helpful then the nephew.