Felt Bicycles reviews

1564609212

Jason L

google

We are striving to improve our service and apologize for any slow responses as we got onto a new customer service platform. You can reach us directly through our website help widget as well as via Facebook and Instagram direct messages.

1574187746

1

I agree. This is not a very comfortable feeling not being able to contact anyone. No answer to the email - seems to be the only way to contact them. Their phones work when they want to get paid I bet!!! I was leaning toward buying a Felt bike, but with not being able to get support and that frustrating bot that is useless in providing information, I'll likely go spend my money elsewhere.

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Ryan Carlin

google

We are making strides to improve our customer service and look forward to delivering a better experience for all passionate riders. You can use the help widget on our website and contact us directly through Facebook and Instagram.

1574187797

1

If you're looking for a company with great customer service...Felt is not it. They have no mode of communication for customers, with no phone number to call for customer support, and emails that won't get answered for days (if at all). they have a "help" widget on their website that answers all of about 4 commonly asked questions. If you don't have an authorized felt dealer in your immediate location then you better hope you don't need replacement parts, because there is no way to get them.

1576440399

michael spadaccia

google

Way to go, Michael! Keep on going at peak performance - we'll be along for the fun :)

1576524083

5

All my bikes are Felt and what a great company! I race expert XC class in my state of Va and train rigorously. Im very pleased at the quality and craftsmanship that has been put into the designs of my bikes. I get all of them tuned and serviced regularly at the bike shop that sponsors me to keep them running at peak performance.

1581025125

Kyle Nelson

google

Hi Kyle - sorry for that. The parts description is, in fact, inaccurate and we are fixing that. We can certainly take the part back from you so please reach out. Thanks.

1579731037

5

The 2020 IA Triathlon bike is fine but the Zipp pad extensions they sell on their website to fit any Devox handlebars is not accurate. They don't fit my Devox bars. The holes don't line up with the brackets. Frustrating!!!! I appreciate Felt getting back to me and resolving my problem. Therefore I'm changing this review from a 2-star to a 5-star. I love when companies are responsive and take care of their customers.

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Jukka Hakamaa

google

Jukka, Felt Bicycles are very highly regarded throughout the world with numerous accolades given to our mountain bike line-up. If you have had a bad experience, our Finnish distribution partner can certainly assist you. Enjoy the ride!

1539208368

1

If you're looking for a high quality mtb, you came to the wrong place. I would rather suggest Orbea, Canyon, Pivot or Specialized -edit after received an answer Felt Bicycles: Already done that but they say that it's normal if pivot bearings wear out within a few months. I've now Edict 3 and it's much worse than my previous Virtue 1 (2010) what comes to quality. Didn't have to replace any of bearings in seven years and now with Edict already replaced both wheels due to bearing failure and shock links&main pivot bearings. Haven't seen so sloppy assembly before.. and hopefully will ever see again. Although the bike is very good on trails and it's a bit shame that it is ruined with bad quality. So better luck to you guys in future. I don't dare to take a risk when choosing my next mtb.