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ESP Utilities Group
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ESP Utilities Group reviews
Information about ESP Utilities Group
1,00
8 reviews
The opinions come from external websites
Last update: 03.04.2022
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See example1625740851
https://www.google.com/maps/reviews/data=!4m5!14m4!1m3!1m2!1s115969869450370483503!2s0x0:0x228214239cf03d27?hl=en-US
Andy Smith
google
https://www.google.com/maps/place/?q=place_id:ChIJ1a7znPzgdUgRJz3wnCMUgiI
1
Greeted with a sigh and poor line quality. I didn't even know this company was responsible for my gas and certainly don't add any value.
1615397159
https://www.google.com/maps/reviews/data=!4m5!14m4!1m3!1m2!1s115431167158360715754!2s0x0:0x228214239cf03d27?hl=en-US
Roopa Rahman
google
https://www.google.com/maps/place/?q=place_id:ChIJ1a7znPzgdUgRJz3wnCMUgiI
1
1st time calling them due to an issue at a new build property. Call answered within 10 mins but then left on hold (transferring me to someone who can help) for 1hr 14 minutes with no communication midway. Just thought to check if they were infact open till 6 to find they had closed 25 mins ago! Not the best of first impressions at all!
1565421600
https://www.google.com/maps/reviews/data=!4m5!14m4!1m3!1m2!1s110840289615416966300!2s0x0:0x228214239cf03d27?hl=en-US
Stephen Woodward
google
https://www.google.com/maps/place/?q=place_id:ChIJ1a7znPzgdUgRJz3wnCMUgiI
1
Unfortunately. You come across companies that you have no choice to use and they know this and so don't put any effort into customer care . Much less doing there job professionally ! ES pipeline is this company . They appear not know how to conduct themselves when it comes to electrical power grid mantainance . We have had several power outages of over 4hrs (one more than 9hrs) and when quizzed on what was happening to resolve it they didn't know . They also said they didn't know what was happening to fix the issue or any detail at all . The operators are rude . How dare I be annoyed my food in the fridge is ruined and want to know how much longer the power is likely to be off ! Be warned they are out of there depth! I will have to buy a backup generator if I don't move .
1546263998
https://www.google.com/maps/reviews/data=!4m5!14m4!1m3!1m2!1s116176034588243135174!2s0x0:0x228214239cf03d27?hl=en-US
Jay Roch
google
https://www.google.com/maps/place/?q=place_id:ChIJ1a7znPzgdUgRJz3wnCMUgiI
1
Have one contact number that they have had disconnected for days, i have autistic son that cannot even wash because of leak on the outside pipes which is there contracted responsibility and would also be safety risk if i hadn't had british gas cap it off , please try to use someone other then these people if you can
1643212062
https://www.google.com/maps/reviews/data=!4m5!14m4!1m3!1m2!1s106193566702272971488!2s0x0:0x228214239cf03d27?hl=en-US
Becci Harrison
google
https://www.google.com/maps/place/?q=place_id:ChIJ1a7znPzgdUgRJz3wnCMUgiI
1
Disgusting customer service. The gas pipe to our block of flats owned by the company was damaged meaning our entire block have had no heating or hot water for over 24hrs. My housing association and Cadent gave me contact info for ESP to ask for an update and the out of hours customer service lady that I spoke had no customer skills at all, asked me the same questions hundreds of times over, didnt have any record of the works being carried out, had no idea who Cadent was and would not let me speak to a manager when asked. She hung up on me in the end after claiming I was being rude by asking when the gas would be fixed due to having a one year old baby in my home with no heating in the middle of January.