Collect customer feedback that increases website traffic, drives sales and provides actionable business information.
Control your image
It can be really difficult to reply in time to each review. Automate post-purchase communication, especially when you have profiles on multiple review sites.
Loyal customers
Meet the customers, respond to their concerns and create lasting relationships that will result in more returning visitors.
Building trust
79% of consumers trust reviews, so shorten the process of making decisions by customers. Build trust in your brand by showing your reviews.
Product reviews
Collect positive product reviews from customers for your e-commerce brand's online store and increase sales and SEO
Hi Jennifer - We are very taken aback by this review, as our last communication with your husband was cordial and understanding. I had communicated with him earlier in the week (Tuesday) acknowledging that we would be watching the weather and would be in touch with a decision on whether or not it would be safe to fish - one we typically make the evening prior to the trip, as the weather changes so quickly here. Captain Lionel puts safety of his clients as the top priority and with the impending hurricane in the Gulf, he waited to make the call of whether or not to cancel until the afternoon/evening before the trip. Thursdays weather forecast was stating 4ft seas at 9am which is unsafe for a trip in the Gulf with our boat. I received your husbands email and replied within 45 minutes, apologized to him for needing to cancel, to which he was thankful for and said he understood and would try to book again another time. We did process the refund of your deposit without question as we always do anytime we have a weather cancelation. Customer Service is important to us and we would be more than happy to talk more with you offline, to see how we can make it right. I apologize if we were not as prompt in our communication as we could have been, we are just a small business doing our best to cover every aspect of the business ourselves.
1605238209
1
I cannot say a word about Captain one way or the other... here is my story. We live on the lake in Alabama and bring our center console to the beach every year several times. Hubby owns an HVAC company and fishes when he is not working on commercial air... this year was different with all the closings and then a hurricane hit orange beach which is where we normally take the boat so we decided to book a condo in Destin and look for a charter in Destin instead of taking the boat to waters hubby was not used to navigating. He did extensive research and liked what he saw with captain Lionel and booked... we got to the beach and the weather was supposed to be questionable but has been gorgeous. He fished one inshore charter with another captain which was the plan but kept trying to confirm the trip that was scheduled with captain Lionel all week for Thursday and kept getting no answers. The night before the charter still no answer and no response to text or emails from the office so on Wed night we asked for a deposit refund due to no response and the girl responded with I had to do my real job. No response means the trip is still on... but we are going to cancel all trips due to weather.... sooooo. We booked through another captain and have had a great vacation. Captain Lionel may be great but we dont know that because his business practices were lacking. We know that because we do customer service everyday. I would book with someone else... this was not our first fishing charter and have done many but this was without a doubt the worst communication and customer service we have ever gotten.
Blake - Captain Adam is a great charter Captain, but we can't speak to nor be held accountable for how he runs his business. This review is unwarranted as we did our best to try to refer you to other Captains to get you out on the water, and we are not at fault for your experience with another business unrelated to ours. If we can assist you or help in any way, please reach out to us directly via email at [email protected]
1626907251
1
I have not fished with anyone at lions tale adventures but was referred to Captain Adam at Ignite the Bite in destin. Booked a trip with Adam a week before for Adam to say his "boat messed up" the afternoon before meeting him to fish. Come to find out, Adam overbooked and completely screwed us over. All the while when he was supposedly getting his boat fixed, telling us "he would make time for us" the entire week we were in destin for him to say he can't take us. Do not trust referrals from lions tale cause they are not trusted
Mandi - Thank you!! We had a blast with you and your family! You are welcome to back and fish with us anytime. We appreciate your kind words more than you know and look forward to seeing your family again. Hope you had an amazing rest of your trip!
1562460685
5
Literally just stepped off of a fishing trip with Capt Lionel and Jayden and could not wait to leave a review. The pair were fantastic and absolutely accommodating. The entire process from booking with Cali (who responded so timely and so professional) to the trip itself was exactly what we were hoping for. Capt immediately put us on red snapper. Now mind you, we brought along a 6 year old, an 8 year old (who actually had been sick at the beginning of the week and they checked on her too!) and a 13 year old. Their patience as our kids got used to what they were doing was nothing short of amazing. Not only were they patient but super informative; turning everything into a learning lesson as we went along. Capt Lionel is such a down to earth guy who made it fun and interesting for our kiddos. He made sure to interact with them and keep them engaged the whole time. At the end of the trip we had a nice time just talking to him and getting to know about his fishing experience. Jaydens a super polite young man who is learning the ropes himself. It was fun to watch him learn, interact and work to make sure we were accommodated to. We 200% recommend taking Lions Tale Adventures out if youre thinking about taking a charter. We literally cannot wait to come back and go out with them again!
Hired Capt.Lionel for a last minute girls trip and he was absolutely amazing! he was super professional, catered to us, and we loved the fishing experience but seeing the dolphins sooooo close up really made our trip! I would highly recommend lions tale adventures with captain Lionel James
Lionel and Lions Tale Charter is the best choice for charter fishing. Lionel knows the area really well and where to go for each kind of fish. He will make sure you will have a great time as he is a very energetic, personable and professional.
mdi-close
We use cookies to provide the best possible service.