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Ackermansecurity
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Ackermansecurity reviews
Information about Ackermansecurity
2,48
100 reviews
The opinions come from external websites
Last update: 08.06.2022
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See example1640138428
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUNtclA2bGNREAE!2m1!1s0x0:0x8cff686019c894b6!3m1!1s2@1:CIHM0ogKEICAgICmrP6lcQ%7CCgwIvI2KjgYQwJWxjQE%7C?hl=en-US
Patricia Nealy
google
https://www.google.com/maps/place/?q=place_id:ChIJIVxhNT2n9YgRtpTIGWBo_4w
Hello, Thank You for your feedback. How can we improve your customer experience? We aim to give every customer 5-star service. Warm Regards, Your Ackerman Security
1640104399
1
Wish I could give them negative stars, but you have to do at least 1. Worst service experience. Alarm randomly going off, false alarms sent to police dept. with no alert sent at the home. Calls waking me and my family up at 5:00 a.m. for a monitoring alert that no one could identify. The overall kicker told my agreement was 3 years because the company didn't do over that, and when I cancelled found out it was for 5 years. I'm done and over with this company. RUN anywhere, but here for home security!!!! You can start by honoring the 3 year agreement I was told originally, that was changed without my knowledge. Instead of trapping customers and ripping them off, when your is poor. Allow customers to end their service without penalty. Trapping in a contract isnt way to keep and maintain business.
1633382667
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUQ2dnVDWTh3RRAB!2m1!1s0x0:0x8cff686019c894b6!3m1!1s2@1:CIHM0ogKEICAgID6vuCY8wE%7CCgwIi-LtigYQ6OGV5gI%7C?hl=en-US
Brian Welchel
google
https://www.google.com/maps/place/?q=place_id:ChIJIVxhNT2n9YgRtpTIGWBo_4w
I requested that our Service Manager research your account. We will be in contact with you within 24 hours to address your concerns. All the best, Ackerman
1633373354
3
The installer code on my Lyric was changed from the default, and initially they wouldn't release the code to me unless I signed back up for service and paid a $195 technician fee. To their credit, they did contact me after leaving a review here and disclosed the code so I can disable the annoying communicator message. I raised the review from 1 star to 3, but it would have been nice to not have to go this route to get resolution. I am happy the matter is resolved though. I had no major issues with their service. Cancellation required mailing in a paper form through the mail which is about 20 years behind the times.
1650562501
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSURXZzlUQm53RRAB!2m1!1s0x0:0x8cff686019c894b6!3m1!1s2@1:CIHM0ogKEICAgIDWg9TBnwE%7CCgsIxauGkwYQuJO3eQ%7C?hl=en-US
Emilio Betancourt
google
https://www.google.com/maps/place/?q=place_id:ChIJIVxhNT2n9YgRtpTIGWBo_4w
Thank you for your feedback. We are sorry to hear that you have had a bad experience. We want to turn things around if possible. Please get in touch with our Customer Care at 1-800-552-1111 and press 1 for existing customers. Here you can request leadership, and we would be more than happy to help! We can't wait to speak with you! Warmest regards, Ackerman
1649164176
5
I had a bad experience with Ackerman. However, I accepted them sending me a tech for the second time and I am so glad they did. Ike was the tech and he was amazing. He actually listened to what I had to say and resolved the issue. Ike made the difference for me. I have more peace of mind with the changes he helped me implement. However, just to be clear the salesman Ben is not someone I would do business with again. Once he gets your money he is out. He says call the office.
1649212187
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSURXcC1TekRnEAE!2m1!1s0x0:0x8cff686019c894b6!3m1!1s2@1:CIHM0ogKEICAgIDWp-SzDg%7CCgwIm_azkgYQ2NLDqQE%7C?hl=en-US
Lovey Bradley
google
https://www.google.com/maps/place/?q=place_id:ChIJIVxhNT2n9YgRtpTIGWBo_4w
Lovey, wow! Thank you so much for this great 5-star review. We really appreciate you being a loyal customer and helping to share the word about us. Were here for you anytime. Warmest Regards, Your Ackerman Security
1649338635
5
I spoke with Dee in the loyalty department, she was amazing and has awesome customer service skills and knowledge. I started the conversation very very upset about my service and monthly bill. My intention was to cancel my service. I have not been happy with my service. I spoke with Ms. Dee on today and she took care of all my concerns and she was able to lower my monthly payment. I am very grateful to Ms. Dee for her commitment to serving my issues and making things right by me. Thank you Ms. Dee for your amazing customer service skills and willingness to make things right to the best of your ability.
1631907442
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUQ2b0lxZzRnRRAB!2m1!1s0x0:0x8cff686019c894b6!3m1!1s2@1:CIHM0ogKEICAgID6oIqg4gE%7CCgwI8tyTigYQkIO07gI%7C?hl=en-US
Matney Gornall
google
https://www.google.com/maps/place/?q=place_id:ChIJIVxhNT2n9YgRtpTIGWBo_4w
We apologize that our service did not satisfy your expectations. We set a high standard for ourselves, and we are genuinely sorry to hear that the measure was not met in your interaction with our business. Your happiness is our number one priority. Please send me your contact information to [email protected] so that I may be able to get you the assistance you need. Warm Regards, Your Ackerman Security
1632145362
1
This morning our alarm triggered at 3:20am. It obviously woke my wife and I from a deep slumber in a panic. I ran through the house to see what had happened and there was no sign of a break-in or reason for the alarm to go off. I called Ackerman to get their help and was sure it would be moments before I was speaking to someone about our problem. Unfortunately I was completely wrong. No one ever answered the phone- at a SECURITY COMPANY. The company I was relying on to protect my home never answered the phone. I know now they blame a widespread Verizon outage. But- even after repeated phone calls today and promised automatic call backs - I still haven't been able to speak with a person about the incident- and further they are completely unsympathetic about the panic and lack of customer service we received in what was a very unsettling situation. I will be canceling my service and taking my business elsewhere. When it comes to the security of my home and my family- I expect my security company to answer the phone after the first ring.