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Hi Penny, Thank you for your review and we are sorry to read you've had an issue using TaxCalc 2019 after many years of successful use. I see from your account a member of our Customer Support Team has been in contact with you.
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I have used TaxCalc with success for many years. However, the 2019 version failed to save 3 days work. On speaking to support, apparently if you enter too many capital gains transactions it is a 'known issue' that from then on, nothing will be saved. Unfortunately this issue was not known to me and there is no warning about this within the software. I have no idea when I will find the time and the patience to start again on the completion of three complicated tax returns. I will not trust this flaky software with my time and data in the future.
Hi Andrew, sorry to hear that you've had trouble installing the app. We'll be in touch to try and sort this out for you!
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If I could give zero stars, I would. Downloaded the Taxcalc MTD Excel VAT Filer, paid 20. Tried installing it 4 times and it crashed each time. Kept telling me "execution failed: unexpected exit code." Went straight to Quickbooks, installed their VAT filer, worked like a dream.
Awful software solution, supposedly easy to use and quick, but the complete opposite! Mis-sold by sales staff on the phone - once we'd paid for the initial product, then told we had to upgrade to submit as a single company, then can only submit to Companies House not HMRC, so we then had to upgrade yet again to submit tax. Rubbish. Want to digitally sign? - that costs extra (there's 1 free, but if that's declined you have to buy more in bulk). Want to download your HMRC report? - that an extra license and costs more. And when it comes to submit to HMRC - it doesn't work and fails. Useless - Avoid!
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