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Lynnhaven Dive Center
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Lynnhaven Dive Center reviews
Information about Lynnhaven Dive Center
4,64
100 reviews
The opinions come from external websites
Last update: 09.06.2022
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https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSURRbjZYX21BRRAB!2m1!1s0x0:0xcc09b4ed15dac21d!3m1!1s2@1:CIHM0ogKEICAgIDQn6X_mAE%7CCgwIspCTzQUQwMfU2gI%7C?hl=en-US
Brian Bugge
google
https://www.google.com/maps/place/?q=place_id:ChIJN9iKR3TruokRHcLaFe20Ccw
Brian, Thank you for taking the time to leave a review for us. The Lynnhaven Dive Center Team is very disappointed to hear we were not able to go diving with you, & we'd like to use your feedback to improve. And, so that we can actually get in the water together! Please email our owner Scott ([email protected]) to book a charter & we will be happy to accomodate any scheduling needs you may have. Thanks again, The Lynnhaven Dive Center Team
1628872572
1
Very unhappy. If I could give a zero, I would. To be fair, I've never dived with this shop and, now, I never will. I initially called about 10 days ago to schedule a two full days of diving on their charter along with gear rental (I'm traveling through on business). I was told to email my cert card and insurance and that someone would get back to me. They never did. So I emailed again - no answer. After a day or so I called again - this time the person answering the phone just said "hello?!" as if I were interrupting his break. I asked him to book a charter and he said he didn't know how so I'd have to talk to someone else. I didn't get through to anyone who knew how to book a charter so I emailed again. Kathy wrote to me to tell me that they now weren't booking charters for the days I had previously been told they had available. So, after all this effort, the charters aren't even available and I'm not diving. Very unprofessional, no customer service. I personally don't feel comfortable putting my lives in their hands. I'd be careful if you dive with them.
1575671579
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUNNbS03RjBRRRAB!2m1!1s0x0:0xcc09b4ed15dac21d!3m1!1s2@1:CIHM0ogKEICAgICMm-7F0QE%7CCgwIm66r7wUQiKfcggM%7C?hl=en-US
N A
google
https://www.google.com/maps/place/?q=place_id:ChIJN9iKR3TruokRHcLaFe20Ccw
I am truly sorry that you had a bad experience. I would like to understand more about what went wrong and I am hoping that you can clarify. This is very upsetting to me. We all work very hard to provide the best product, and I know we are not always but we strive to be 100% every day and deliver the best product and customer satisfaction that we can. I am hoping that you will share more details with me, so that our team can use the information to better ourselves so that something of this nature doesnt happen again. And yes of course we will offer you a refund, we hope that you will give us the opportunity to mend this situation and move forward to give you a better experience. Every negative review costs a lot for small businesses like us, and we surely work hard to do our very best for our customers and our community. Im truly sorry that your experience with us was not a good one. I look forward to hearing from you. Thank you. Sincerely Lindsey Hillier Hotchkiss [email protected] Owner
1576001716
1
Terrible Experience. DO NOT send your child here for swimming lessons. It is completely disorganized and if you read older reviews this does not seem to be a new problem. DO NOT register before visiting. I guarantee you will choose to send your child somewhere else.
1599095747
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUNDODV2dVhnEAE!2m1!1s0x0:0xcc09b4ed15dac21d!3m1!1s2@1:CIHM0ogKEICAgICC85vuXg%7CCgwIw4fB-gUQ-P_n0wE%7C?hl=en-US
Shannon Ternes
google
https://www.google.com/maps/place/?q=place_id:ChIJN9iKR3TruokRHcLaFe20Ccw
Shannon, the Lynnhaven Dive Center team is so pleased to hear about you & your sons' experience. Thanks so much for being our customer, & for leaving such a kind review. Let's go diving!
1624387034
5
Great dive shop. Luke, Adam and Blake go out of there way. Captain Jerry is very professional. My teenage sons just completed their open water certification.
1553971545
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUNZOE03TVZBEAE!2m1!1s0x0:0xcc09b4ed15dac21d!3m1!1s2@1:CIHM0ogKEICAgICY8M7MVA%7CCgsI2fL-5AUQuNS-Kg%7C?hl=en-US
Jill Oles
google
https://www.google.com/maps/place/?q=place_id:ChIJN9iKR3TruokRHcLaFe20Ccw
Thanks, Jill, for leaving your feedback & 5-star rating. We value our customers immensely. We're so glad to hear your son LOVES swim lessons!
1624888925
5
We have been taking our 3 year old to private classes with Ms. Kay for about 6 months now. She is excellent at keeping him engaged and he has been making great strides each week. He always looks forward to his lessens with her. Would definitely recommend!
1486070784
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSURnbWRYSHJBRRAB!2m1!1s0x0:0xcc09b4ed15dac21d!3m1!1s2@1:CIHM0ogKEICAgIDgmdXHrAE%7CCgwIgMjOxAUQgJOrsgE%7C?hl=en-US
Morgan Jones
google
https://www.google.com/maps/place/?q=place_id:ChIJN9iKR3TruokRHcLaFe20Ccw
Hi, Morgan. Thank you so much for taking the time to leave your feedback. The Lynnhaven Dive Center Team values our customers & dive family above all else, so your feedback is invaluable to us as we continually strive to improve & elevate our customer service standards. We are so sorry to hear we did not meet your expectations, and truly disappointed that you were unhappy with your experience. We apologize that wait times were longer than expected. Whether it's shipments of new products or service requests, the summer season is the most busy time of year, so we are continually using customer feedback to improve our customer service. I invite you to check out our full & updated boat diving schedule on the Miss Mackenzie, which can be found on our website. So long as weather conditions permit, we are out diving most weekends. Not only do we value the satisfaction of our customers, we also value the safety of our customers above all else. If weather conditions are not favorable, we may not be able to take the boat out that day, because we'd like for all our divers to be able to enjoy a comfortable AND safe dive. As for using our dive facilities to practice with our equipment, you are most welcome to do so & we hope you take us up on it! Practicing our SCUBA skills is what helps us to have the safest & most enjoyable dives, AND pool practice is included in the cost of your Open Water Certification Course. To come practice in our pool, we just ask for two things: (1) That you call us beforehand so we can confirm pool availability & add your booking onto the calendar. (2) That your gear be up to date on service from OUR service center. You don't need to hold any special certifications other than OW Diver to practice with your SCUBA equipment, but due to safety & liability reasons, it does need to have been serviced by our service technician prior to any practice sessions in our pool. Should you have any questions, wish to share more feedback, like to schedule pool practice, or drop your gear off for service, please give us a call at 757-481-7949 or email us at [email protected] THANK YOU for leaving your feedback, The Lynnhaven Dive Center Team
1628874208
1
I got certified through LDC August 2015 along with my husband and our best married friends. In the beginning I was impressed by the customer service here. Greg, Bruce, Dana and Luke are all fantastic people! They made sure to be informative and available at each visit we made to the shop, which was almost weekly for several months before, during and after certifications. They were informative about gear, certifications, dive trips, dive everything really. After certifications we ventured out to travel and dive on our own. We purchased some starter gear through LDC and more online through other dive centers. We began having issues with LDC's absurd wait times for orders to come in, equipment to be tested etc. 6 or more weeks to be specific... Then, a rude staff member who made it obvious that she didn't like us or want to answer any of our questions relating to gear or diving in general. Then, dive trips through their shop being cancelled last minute about 3-4 times in the same season for weather conditions equal to those we'd dove in other locations. Then finally, not being allowed to try out gear purchased elsewhere in their pool. When we were originally certified there, we were informed we'd be welcomed to use the pool in the future to try out gear or practice, yet today we were denied. We were told we needed a special certification to use certain gear in their pool. My husband and I had even called ahead to ask about trying out gear in the pool, we're told sure no problem. Then when we arrived they wanted to check our gear. When found we purchased elsewhere, said we need to be certified to use it in their pool.... This certification is not listed in the ssi website that LDC uses. I am incredibly dissapointed with this dive shop and after 4 strikes I have decided to go elsewhere. It is truly sad that the place that helped change my life will no longer be a part of my dive life due to ridiculous policies, poor customer service and overall poor business practices. We contacted Chesapeake Bay Diving on Laskin Rd and they are letting us come by to try out our gear with no issues.