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I've tried three different days this week to reach them. No one ever answers the phone and you get an automated text reply apologizing. Terrible customer service. They are one of my insurance providers but looking at all the one-star reviews I definitely am glad I couldn't get through. I will be taking my business elsewhere.
Dear Mae, Our business does not tolerate bullying. However we do not show you in any of our databases as a current or previous patient or customer. Like all businesses we have had some change in staff due to the current pandemic. But nothing extra-ordinary during these times. A recent eye care survey found approximately 40% of the USA optical offices surveyed had staffing and office operation changes caused by the pandemic. Best of Health, Fred Arima
1617293754
1
At first everything seemed great. Further search and personal stories shared and I would not come back or recommend this place. If you're a regular client, have you noticed the amount of new people coming and going? It seems to be a common theme. These are from a year ago and i would not be surprised or shocked if there was another to be made. Very disappointed to see or hear. I don't support bullying or harassment in the workplace or at all. *Update* I'm concerned for being searched, I don't wish to be contacted personally about this.
Dr. Arima referred me to Pacific Cataract and Laser Institute for my cataract surgery and performed all of the follow up appointments. The entire process has been unbelievably successful. PCLI is extremely organized and professional. Dr. Arima also has been very prompt and courteous with his follow up. I could not be more pleased with the service or the results.
Dear Lois, my sincerest apologies as my intent was not to have you leave feeling anything less than cared for. There are unfortunately some conditions as to which the Neurolens would not be helpful. The testing that was performed indicated that you were not a candidate for this particular treatment. If you wish to go forth with the alternate therapy I recommended, please feel free to contact us at (425) 745-5650 . Thank you for your feedback and we look forward to hearing from you soon. Wishing you wonderful health, Fred Arima
1624658331
1
I had been made aware of my problem from another ophthalmologist and was not able to take care of my problem so was sent elsewhere. I chose this Dr. because of the advertisement stating they were specialists in prism lens (neurolens). When I arrived I told the Dr. multiple times DO NOT change the strength of my lens. He did not listen to a word I said. His comment was We will try it this way first because the other way is more expensive. I was furious. Using a red light and a white light light is to expensive? Who is he to dictate to me how much I should spend? Consequently when the glasses came back they were exactly what I expected. The lens were so strong I was unable to see from them. I refused to take the glasses and got my money back. He failed me! He knew my problem. He new my diagnosis.
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