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I visited this place 11 months ago, had a not so good experience but decided to give them another chance because of their second chance program they had running. I went in on a Saturday at my appointment time which the assistant of the sales rep I was working with called me multiple times that morning to make sure I was coming. When I got there I was told to wait because he was working with someone already (weird because why did she call me twice that same morning to make sure I was coming). As time continued we met with the rep Tyler filled out all our forms, and then we waited. Four hours later I decided to leave because we hadnt received any updates besides the finance manager was working on it after I left a hour later I got a voicemail to rate my experience, I gave feedback received a email that said the manager was still working on getting us financed and I will be contacted once there was a update. Three days later on Wednesday I receive a call asking if I wanted to move forward with the financing process because I didnt return the last email. I will never return to Jim Butler because I was not taken seriously, it took days to hear back from someone and I understand things happen and people get business but there was 0 apologies for having wasted my time.
Thank you for the great review Travis! And your patience!
1467333207
5
Bought a used car there a while back and not to go into too long of a story but I had a warranty issue that drug on for too long. However they solved the issue, the service department (Kieth was my service writer) was very good and resolved the issue without me having to press the issue and jump through a bunch of hoops. I would highly recommend this dealer because of this interaction. By the way the sales team was also very nice to work with. My first contact was through the internet sales side and as I visited the dealer I was handed off to a member of the sales staff. He spent the necessary time with me and didn't pressure me.