BMW of Bloomfield reviews

1650995463

Ольга Арутюнян

google

I'm very sorry that the vehicle you were interested in had issues. I also apologize for the delay with your deposit and the trouble you've had connecting with someone who can assist you. I'm going to look for your contact information now so that I can help sort this out. Thank you, Chris Chang - General Sales Manager - 973-780-9535

1651496857

1

DO NOT GO THERE. We were trying to buy a used car from them, came over, the car had damages which were not mentioned in the description, only one photo of the side. During the test drive, we found another issue. The salesperson Roy told us they need a week to fix it. I paid a deposit and a week later the car was not ready, 2 weeks later the same thing. They offered us a 2 more cars which dont meet our criteria. I told him that I need the deposit back and the salesperson became a ghost rider. I called the manager and the same disrespect, no phone calls back, nothing. I had to call them numerous times and still no results. Its 2+ weeks since Im trying to get my deposit back.

1649263340

C Pin

google

Thank you for bringing this to our attention. I am very sorry that it has been frustrating trying to get in touch with our team regarding your $100. I will look for your information and share this with my team to ensure the right people get in touch with you and we can get everything taken care of. If I cannot locate your information with the username provided, please give me a call at your earliest convenience. Thank you, Chris Chang - General Sales Manager - 973-780-9535

1649265694

1

I am a customer for 6 years since 2019 I am having trouble with my maintenance and extra payments that they said I was not covered. Last month I sold my lease car and agreed for$ 1,500 to get out from BMW because of their bad service. Now they only issue me a check 1,400 and I needed to call them and actually say that they pay me a wrong amount. Until now I don't have any update and I called them many times. I left voicemail to the manager who doent know how to speak to customer. Very bad experience! Where is my $100? Where is the manager? What is he doing? Iwill not even place a one star.

1648737806

Laterria Sims

google

Thanks for bringing your BMW to us! We're glad that we can always help your car. See you again next time you need our help! --The BMW of Bloomfield Crew

1648738980

5

I love bringing my BMW to BMW of Bloomfield. Very friendly, helpful, and pleasant employees. My service advisor Mr Jin is always honest and helpful when bringing my car in for service. You will not be disappointed with this BMW facility.

1650550008

Teresa Dunn

google

Teresa, thanks for choosing BMW of Bloomfield! We are glad to see that Kris was responsive and informative. See you next time.

1650555350

5

I highly recommend working with Kris Zafar at BMW Bloomfield. Kris was super responsive and made sure to answer all my questions in detail. I would definitely make sure to ask for him if you are buying/leasing a BMW.

1652093882

Zachary Moore

google

Zachary, This is never the experience we want for our guests, and I'm sorry to hear that your weekend was ruined due to issues with your vehicle. We understand the value of detailed, responsive, and personalized care, and I regret that your time with us didn't better reflect that. I think it would be best if you and I spoke about this directly so we can work towards a solution. Please give me a call when time permits. Thank you, Richard Hwang - Service Manager - 973-780-9551

1652274692

1

All I wanted was an oil change. I had a weekend planned of festivities for Mothers Dayplans and reservations made in advance weeks prior. Instead of going to our normal spot, I decided to make an appointment at the dealership on Friday. My reasoning was that perhaps the trained eye may see something and make a suggestion, but in the end at least I would receive an authentic, genuine service to my BMW at the dealership. Everything in the beginning went well. They sent a video of things I knew were wrong with the car that needed attention, but the car overall is solid and in time I would address those issues. In addition to an oil change, they recommended swapping out my spark plugs. Reluctantly my wife and I said to do it. I mean the service department knows best..right? These are services there trained technicians can do in there sleep? After paying close to $2k for all of this, my wife drives the car home. (Less then 5 minutes away) The next day I get my wife and daughter dressed for a day Ive planned for weeks and in my opinion, a memorable day and night they will never forget..reservations at a hard to get in restaurant and an overnight hotel stay in Manhattan. Halfway through the tunnel, I start to get an error message on the windshield & radio screen of a Drive Train Malfunction. The car shakes and vibrates uncontrollably and loses engine power. It wont go past 40mph. When we come out the tunnel, its pouring rain and thats all she wrote for my car..we break down. We immediately contacted the service department, to see if we could bring the car back, or if they could send someone to help us. We were told No because there wasnt a Master Technician available to look at the car due to it being the weekend. So my weekend was ruined. Reality sets in. Im out $2k to BMW. My manager wont give me the day to address this issue. My non refundable reservations are lost. My car is down. How will I get to work? How will my wife get to work? How will I take my daughter school? Pick her up? My work day starts at 5am, but now I will have to wait until the service department opens at 8am. Will they be understanding? Will they care? Will they fix there error without hesitation Or will they try to sell me some service that I dont need? Will they make up a new issue based off of this and charge me more money for another service that in reality I dont have to money spare? I feel so defeated when all I wanted was an oil change..