Collect customer feedback that increases website traffic, drives sales and provides actionable business information.
Control your image
It can be really difficult to reply in time to each review. Automate post-purchase communication, especially when you have profiles on multiple review sites.
Loyal customers
Meet the customers, respond to their concerns and create lasting relationships that will result in more returning visitors.
Building trust
79% of consumers trust reviews, so shorten the process of making decisions by customers. Build trust in your brand by showing your reviews.
Product reviews
Collect positive product reviews from customers for your e-commerce brand's online store and increase sales and SEO
Very disappointed with the customer service. I was emailed 4 weeks ago to tell me that they were receiving my desk that week and they would be in contact shortly to arrange delivery for the following week. The next week I removed my old desk ready to have the new one fitted. I called to chase the order today and all the items were in stock and ready to go. When I challenged as to why they had call me, I was told they wait to be chased.....And delivery would be a further week. This is not how to run customer service. I explained that I have joint issues and working on the sofa is killing me and this hasn't changed their urgency to deliver this item even though they have sat on it for a while. Shocking!
I purchased an electric actiforce standing desk from Online Ergonomics and I have been really impressed. Firstly, Online Ergonomics were efficient and communication for my order was very clear. The man who delivered and installed it didn't take very long, and explained how to use it, as well as best heights for sitting and standing comfortably. The desk itself is superb and very steady. Really impressed how steady it is at full standing height too. I'm not sure how high it goes, but i'm 6ft and it goes much higher than I need! All in all a great purchase and company!