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Jennifer - We are thrilled that our team could deliver a top-notch experience from start to finish! Thank you for choosing Fields BMW South Orlando and for highlighting the help you received from Eric. Safe travels!
This was my first time meeting Eric, who took wonderful care of me from the time I walked in, until my vehicle was returned to me. It's really nice to know that when your personal service advisor has a day off, the quality of service remains at the same high level!
Louis - as you can imagine, it is concerning to see this feedback. I apologize that our team did not seem more willing to help, this is never what we want for our valued customers. We aim for responsiveness and good communication, but it's clear we left a different impression. I will pass your feedback along to the team to work on improving. Please let us know if we can do anything else to assist. Robert Kimbrough - Pre-Owned Sales Manager - (407) 628-2100
This is one of the worst dealerships Fields BMW Winter Park I've ever been to Purchased a vehicle from them Sometime ago In cash. try to changeMy registration because I moved to another state Dmv told me that there was something wrong with the title I called Field BMW no one wanted to help me there's a manager that goes by the name of Dave hes the sales manager completely ignored me I've called him soon as he heard my voice he hung up on me Completely unprofessional. didn't return my calls I spoke to 5 different managers everyone Ignored my calls and didn't help me this is my personal experience There was a worker that was nice enough to tell me the truth he said They thought this wasn't their problem and they pretty much focus on sales not helping customers with issues I see all the people that work here the higher UPS and managers are bad business salesman because everyone I spoke to was a manager and none of them wanted to help me this is my personal experience thank you
Thank you so much for this fantastic review, Carmen. We're thrilled that you enjoy working with Nancy here at Fields BMW Winter Park. It made our day to know your interaction was communicative and excellent. We look forward to seeing you down the road!
Excellent communication with the team. Nancy has always given me 100% and this is my reason for coming back.