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Hotel Yountville
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Hotel Yountville reviews
Information about Hotel Yountville
4,62
100 reviews
The opinions come from external websites
Last update: 09.06.2022
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https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSURpeGFuMUpREAE!2m1!1s0x0:0xd6ffed8b0a4f4d45!3m1!1s2@1:CIHM0ogKEICAgIDixan1JQ%7CCgwIst_E_gUQ2MWIzAE%7C?hl=en-US
Matthew Cadavid
google
https://www.google.com/maps/place/?q=place_id:ChIJh0IRxqqqhYARRU1PCovt_9Y
Thank you for your review. My apologies we were not able to meet your expectations. If there is any feedback you can provide so we can better serve you in the future we would appreciate the opportunity to speak with you by calling me or the guest experience team at your convenience.
1608239744
1
yount
1550728932
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUNvcGUzVjBnRRAB!2m1!1s0x0:0xd6ffed8b0a4f4d45!3m1!1s2@1:CIHM0ogKEICAgICope3V0gE%7CCgwI5P244wUQyJDplQM%7C?hl=en-US
Shanee Ben-Zur
google
https://www.google.com/maps/place/?q=place_id:ChIJh0IRxqqqhYARRU1PCovt_9Y
Thank you for reviewing Hotel Yountville. I am sorry to hear however that we did not quite meet your expectations this time around. We do our best to keep outside noise disturbances to a minimum and we will investigate the source of this. I want to sincerely apologize for the fire alarm noise and water temperature issues you experienced. I assure you these are not a typical occurrences and we are looking into this to ensure sure similar disturbances are avoided in the future. I hope you might consider giving us another chance to impress you in the future and thank you for your honest feedback. Best regards, Sean Gazey, General Manager
1551195226
3
First time I visited this hotel it was magical. This time around, sadly, it was not. I tried to give this feedback to the manager but I received no follow up. So sharing it here for others' consideration. Given the high cost, I'd expect more. Issues: - heard upstairs neighbor's toilet extremely loud. Woke us up - an alarm was going off in the fire relief room adjacent to ours, all night long. A) why didn't someone address an alarm? B) no way to sleep with constant beeping - there was no hot water in our shower in the evening. My husband and I had to take cold showers.
1623297389
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUNxMGVPaEh3EAE!2m1!1s0x0:0xd6ffed8b0a4f4d45!3m1!1s2@1:CIHM0ogKEICAgICq0eOhHw%7CCgwI7ZqGhgYQqJqyhwM%7C?hl=en-US
Scott Haydon
google
https://www.google.com/maps/place/?q=place_id:ChIJh0IRxqqqhYARRU1PCovt_9Y
Thank you for taking the time to write your thoughtful review of your experience at Hotel Yountville. I'm so glad you enjoyed the room and service. We hope to see you back in the Napa Valley soon!
1624980841
5
Loved staying here! Took our daughter for college graduation first of June. 2 Queen beds. Huge room that opened up onto a small patio. Things just starting to open back up. Staff was very responsive. Chase at front desk was unbelievably helpful as the concierge making winery tasting appointments and dinner reservations. More importantly he printed time sensitive documents for me so that I could swing by and sign them and he then FedExd them for me. Amazing restaurants within walking distance. Great location in middle of Napa. Everything basically within 10-15min drive. Pool and bar were very relaxing. Ate breakfast in the morning. Would highly recommend!
1566834447
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSURVMFlfSTBRRRAB!2m1!1s0x0:0xd6ffed8b0a4f4d45!3m1!1s2@1:CIHM0ogKEICAgIDU0Y_I0QE%7CCgwIj_6P6wUQ6NOo_QI%7C?hl=en-US
Patrick Wills
google
https://www.google.com/maps/place/?q=place_id:ChIJh0IRxqqqhYARRU1PCovt_9Y
Patrick, thank you for reviewing Hotel Yountville. I am delighted to hear that you had an overall delightful stay with our dedicated service and convenient location. We hope you will decide to join us again the next time your travels bring you to Napa Valley. Best regards, Sean Gazey, General Manager
1566874315
5
Quite surprised by some of the negative reviews because we are pretty discerning travellers. I give it 4.5 (if I could) just dropping 1/2 star for the pricing and the fact that there is no view. Tastefully done hotel in good area of Napa.
1592502811
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSURjbTdpUlJnEAE!2m1!1s0x0:0xd6ffed8b0a4f4d45!3m1!1s2@1:CIHM0ogKEICAgIDcm7iRRg%7CCgwIm9Su9wUQ8MCuvwE%7C?hl=en-US
David Dunn
google
https://www.google.com/maps/place/?q=place_id:ChIJh0IRxqqqhYARRU1PCovt_9Y
Thank you for your feedback. My apologies we were unable to get in contact with you sooner as the accounting team was furloughed. I do see the refund was processed at the beginning of July. Again, our sincerest apologies for the delay.
1595878333
1
Have not been able to reach this hotel directly to speak with a human for weeks.Answering service with no return calls. Issues with reservations and being charged and not refunded when promised.