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gearUP
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gearUP reviews
Information about gearUP
4,44
100 reviews
The opinions come from external websites
Last update: 11.06.2022
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See example1640028293
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUNtekstUERnEAE!2m1!1s0x0:0x98588f9aa71a2826!3m1!1s2@1:CIHM0ogKEICAgICmzK-PDg%7CCgwIhbGDjgYQ4JmJwQM%7C?hl=en-US
Neil Ertzner
google
https://www.google.com/maps/place/?q=place_id:ChIJVd_kXjoPlVQRJigap5qPWJg
1
Ordered a sweatshirt on November 5th 2021 I knew it was gonna take a little time to ship to me because it had to have my command logo put on it. I called them on December 5th to check on my order and they told me it was on back order for a carhartt sweatshirt. Called back a few days later and the person I talked to told me they had it in stock and she would tell them to put a rush on it and I should get an email with in a week about the status. Called back around the 15th and the lady I talked to said she was going to get a supervisor involved and I would get an email right after our phone call and guess what I never got either emails. I called again today December 20th, now I'm in California so the same timezone as Gear Up in Oregon, I called at 11am and every single time I got voicemail I clicked on all options on the phone and voicemail on all of them. Their customer service just gives answers but has no results, their phone services never answer on the first one there is no hold its just right to voicemail. A solid answer is all that I am looking for just to get my product I ordered before summer when the sweatshirt won't be worth it.
1563588677
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUNVekl1R2t3RRAB!2m1!1s0x0:0x98588f9aa71a2826!3m1!1s2@1:CIHM0ogKEICAgICUzIuGkwE%7CCgwIxfDJ6QUQ4P2_lgM%7C?hl=en-US
Jeff Eggenburg
google
https://www.google.com/maps/place/?q=place_id:ChIJVd_kXjoPlVQRJigap5qPWJg
Hi Jeff, thanks for your review. While we strive to never have any production issues, we always work diligently to make things right for our customers. Happy to hear that you and your son liked the sweatshirt!
1564441792
5
I ordered a Little League sweatshirt for my son. Everything was perfect,and a GREAT quality sweater at that. Then I realized the number was 13, and not 31, as I ordered. After checking it wasn't actually my fault...whew... I contacted Gear Up Sports by email and phone. They responded immediately, admitted their error, and emergency sent out a replacement sweater with the correct number. Great service, great product, great experience. Thanks guys!!!
1646769138
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUNXNTVfT0h3EAE!2m1!1s0x0:0x98588f9aa71a2826!3m1!1s2@1:CIHM0ogKEICAgICW55_OHw%7CCgsI8ueekQYQoO3xJQ%7C?hl=en-US
Katie Clemens
google
https://www.google.com/maps/place/?q=place_id:ChIJVd_kXjoPlVQRJigap5qPWJg
Hi Katie. Thank you for taking the time to share this feedback. Should you have any more questions or concerns about your situation, please contact our Customer Service team and they will be happy to get back to you.
1646780135
1
Terrible customer service. We placed an order and needed to make a modification the next business day. The company refused to help us and refused to refund or cancel our order even though it had not shipped yet. Appallingly terrible business practice for an online retailer.
1648515592
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSURXMmZPRU53EAE!2m1!1s0x0:0x98588f9aa71a2826!3m1!1s2@1:CIHM0ogKEICAgIDW2fOENw%7CCgwIiLSJkgYQgPCQhwE%7C?hl=en-US
Andi Stephens
google
https://www.google.com/maps/place/?q=place_id:ChIJVd_kXjoPlVQRJigap5qPWJg
Hi Andi. Thank you for sharing your experience and allowing our Customer Service team the opportunity to explain our policies with you. Should you have any further questions, we will be more than happy to help.
1648569053
1
If I could give 0 stars I would this company had the worst customer service! The quality of the products makes me question if it is real nike or knock off. The T shirts are see through. I ordered a bag for one sport and received a bag for another. When I wanted to return it I was told I agreed to the purchase. It's like shop at your own risk. If you're a sports director I'd choose another company! There are many other more reputable companies to choose from.
1647360150
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSURXeEtPR3BRRRAB!2m1!1s0x0:0x98588f9aa71a2826!3m1!1s2@1:CIHM0ogKEICAgIDWxKOGpQE%7CCgwIlvHCkQYQgLXPuwI%7C?hl=en-US
Rashad Woodrow
google
https://www.google.com/maps/place/?q=place_id:ChIJVd_kXjoPlVQRJigap5qPWJg
That is wonderful to hear Rashad and we'll be sure to pass this along to Sarah!
1647379027
5
I would like to thank our rep Ms. Sarah Kill. Shes the best, Ms Sarah went above and beyond to make sure we were satisfied. Im definitely looking forward to do more business with Gear Up