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We're sorry you were disappointed with your ring being engraved, Courtney. $30.00 is a fair price to engrave a ring. We never want you to leave us feeling this way, and if there is anything specific you'd like to discuss, please feel free to reach out directly so we can answer any questions and make things right. -Rex T., Owner
Douglas, unfortunately you didn't want to accept the fact that your job couldn't be done although you were told over the phone we would require a digital copy of your artwork. You gave us artwork that was on a tee shirt. You swore at the employee and frightened the staff. Even so, we're glad you found someone to complete your request.
1538754272
1
Plenty of other places to get engraving done besides this company. The counter person is aggressive, rude, and outwardly disrespectful. I made a couple of phone calls from their parking lot and made other arrangements in minutes with friendlier staff. I'm glad I went to another company to get my work completed, for less money, and faster service with a sales person who was accommodating and pleasant to coordinate the request. Plain and simple, go elsewhere for your engraving needs; you'll be happier you did. (Unfortunately, you have to give one star in order to post the review - should be a zero option based on the "service"). Per their review - I was willing to provide a digital image of the t-shirt that was brought in as an example. Then the request was for a discretized image - so they keep changing the rules. I was in a position to provide a high-resolution image, but not to the exacting specifications they kept changing. Basically, the "service" staff should have said they did not want to do the work in the first place. Also, I did not swear (albeit I probably said "hell" as in "The counter person does not know what the hell they are doing"). And yes, I raised my voice in order to get your attention as the counter person simply kept interrupting me. The counter person left in a huff (and certainly did not seem frightened) and told another person from the back to come out and provide assistance. She had manners and was useful.
I'm sorry for your bad experience. The spoon was very hard to engrave because of the thinness of the handle of the spoon. You told us about a scratch on the spoon which we buffed out. The engraving was not perfectly straight, but was in a spot that if we buffed it out it would ruin the piece. I offered a refund because it was not perfect. You refused. The offer still stands.
1452633076
1
went there to have a spoon engraved and asked if they were able to engrave it because there was not much space. when we came to pick it up sadly it was scratched and the engraving was not aligned correctly. it was OFF the centerline. the first letter was even hardly to read completely. OK. they did take care of the scratch but when we mentioned we were not satisfied with the engraving the owner got rude, just wanted to refund the money and get us out of the shop. so if I could I would give zero stars. do not bring items with high value or do not expect much!
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