Collect customer feedback that increases website traffic, drives sales and provides actionable business information.
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It can be really difficult to reply in time to each review. Automate post-purchase communication, especially when you have profiles on multiple review sites.
Loyal customers
Meet the customers, respond to their concerns and create lasting relationships that will result in more returning visitors.
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Product reviews
Collect positive product reviews from customers for your e-commerce brand's online store and increase sales and SEO
Still issues with electric windows. Very intermittent. Work was not completed on agreed date. Turned up to collect car and it hadnt moved from the car park and needed booking in for longer at my inconvenience. Receptionist said work had been done when it hadnt. Supposedly had complementary clean inside but nothing had been touched. Had to call out RAC three times before Dacia Assist would admit there was something wrong. Manager said he would phone back after an initial telephone conversation about my experience had taken place and he failed to call or get in touch in any way. Driving unnecessarily to the dealership cost me wear and tear and money for fuel.
Hi Roy, thank you for taking the time to leave us a review. We're sorry that you could not get through to anyone at our dealership to speak to. We do our best to pick up all of our calls, however, sometimes our lines may be busy due to a high volume of calls. If you have not managed to get through to us since, please email your name, contact number and whether its our sales or service team you need to speak to, to [email protected] and I will get someone to call you as soon as possible. ^EG
Hi Scott, thank you for taking the time to rate us 5 stars, it is greatly appreciated! I am glad to hear that you had a positive experience with us, I will be sure to pass on your comments to our team. We hope to see you again in the near future! ^IE
1653643973
5
Utilising carwow, smiths Renault were absolutely fantastic! Ive bought my fair share of cars over the years and Angus at smiths provided the best service I have ever received. Could not recommend any higher.
Hi William, thank you for taking the time to rate us 5 stars, it is greatly appreciated! I am glad to hear that you had a positive experience with us, I will be sure to pass on your comments to Angus and the rest of the team. Enjoy your new Arkana! ^IE
1639477506
5
Just took delivery of my new Renault Arcana and yes I am absolutely delighted with the car. I want to take this opportunity to say a big thank to Angus Ray for his service. From ordering my car, keeping me updated along the way and organising the delivery to Scotland - he has been outstanding! May I also add the delivery company Bromsgrove Logistics used by yourselves were very professional. May I wish you all a Merry Christmas and a prosperous New Year! Regards William Marshall
Hi Adrian, I'm sorry to hear that your experience with us was only worth 1-star. We would really like to speak with you to understand more about your recent visit. Please can you email your name and contact number to [email protected] and our Sales Manager will be in touch, thank you. ^EG
1654510514
1
Used to be the best dealer in Peterborough but all the good staff have left. A difficult place to buy a car. Probably explains why they so much stock.
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