Horrible experience!. I was at coral gables store, trying to exchange something and the supervisor was not polite and she didn't help me. They give a paper store credit, they didn't give my money back or a credit card store. Do not make a present there or buy something if you are not 100% sure because the return policy is not USA policy I usually buy there but that was my last time, do not waste your time at Coral Gables store.
A dress was purchased at this location. It was not worn or used. Had been in the wrapping paper and box since the day it was purchased. They didnt have the correct size so the floor model was sold, it was said it could be returned. Event cancelled, no need for the dress so we attempted to return it to the store. Store manager found a stain at the very very bottom of the dress. Refused the return or exchange. They very well could have returned that dress for it was in the same condition it was purchased in, as states their return policy. I do feel the store manager wasnt as professional as she could have been. Good luck to future customers that may want to exchange or return an item from this location or store manager. Store is nice, just bad management.