The Learning Experience reviews

1554141217

Anavi Coronado

google

Nhi, thank you for your feedback. We sincerely regret to hear that your first impression of our center was less than satisfactory. We assure you that the events you report do not align with our standards of excellence here at TLE Mansfield. We reached out by phone in hopes of making your experience right and apologize that did not meet your expectations. We would love the opportunity to discuss your concerns with you directly, if that might be a better option for you, and see if we can't turn your experience around. At your convenience, please feel free to call us at 908-850-1222.

1554227606

2

My husband and I took a tour of this place and we instantly knew this was not the place for us. This place has such great potential, but in the end management is obviously lacking professionalism. We came to take a tour of this place and we called when we got there to make sure they were available for the tour. We came in and the director and the assistant director were both at the desk. They had us fill out our information and while we were doing that, the phone rang. The director put her finger on her nose and said, "not it." I thought that it was a joke until the assistant director had to stop what she was doing to answer it. We then went on the tour. During the tour, we stopped in the toddler room and there was one teacher changing a kid's diaper and a group of kids towards the front of the room. I watched the teacher and she did not once look up in the 5 minutes we were in the room at the kids on the floor which was unfortunate because the kids had unwrapped a puzzle and were playing with plastics. The director mentioned that they had just gotten new puzzles and didn't have a chance to open them yet (why even have them out is what I thought). They she quickly looked down a picked up a few pieces. She did not glance around and actually missed plastic that I pointed out. There was another new puzzle still wrapped in plastic and she did not even open that one. She left it accessible to the students as we left the room. When we finished the tour, she did not offer us any rates or ask anything. We stood there while she and the assistant director whispered things to each other. They kept looking at us while whispering and so it felt like they were talking about us. When we left, I reached out to the owner on FB. She is the one who encouraged us to come check it out. She seemed genuinely concerned. I said my peace and thought that was the end of it. THEN the owner made her workers call me to apologize. I did not have my phone on me at that time. 10 minutes later I got ANOTHER call. I ended up getting called 3 times. I understand trying to provide good customer service, but continuous calling is not the way to go. The owner then reached back out to me and said that it was a very busy day. We went to visit on President's day. Every other day care that we visited mentioned how they were at half the amount they usually have because of this holiday, but the owner at LE, mentioned that it was "more busy." However, we did not see a very "busy" daycare on the tour. I told the owner I didn't want to speak with her employees. First impressions are everything when you are trying to find the perfect place for your child. I told her I commended her for reaching out so swiftly and quickly and that I would definitely mention that I was impressed by this. Those comments were soon deleted off of the FB group which is why I am writing the reviews on here. I want people to know about my experience so they can make decisions. As a business owner, I definitely think that hiding negative reviews shines a very negative light. I personally like to read reviews and see the good and bad. I love seeing owners who address a negative review on FB instead of just deleting it. I know on our journey to finding the right daycare for my sons, I relied heavily on reviews. I saw a few amazing places, but you just don't know what truly happens when you aren't on a tour so honest reviews are always amazing so you can make that choice yourself. Things that one person might find negative might not be what other people find negative, but if an owner deletes comments/reviews-- they obviously are worried.

1654283147

Cortney Downey

google

1

I started working here after hearing such great reviews from a family member that had a child attending tle. I was told they were kind, operated smoothly, taught children redirection, and managed all of her childs needs. I thought this could be the perfect place to get my foot in the door of child care. I worked here for only a couple days before I started to notice red flags. I noticed that the daycare wasnt as clean and organized as promised on the website. Students diapers, wipes, and medication cream were being used freely between all the students in a classroom. Diapers werent being changed on schedule, so children would develop rashes and then be sent outside in 70 degree weather w a dirty diaper. Childrens belongings such as cups, bibs, binks, and clothing would be sent home with different children almost on a daily. I did the best with my power as a teachers assistant to care for all the children, show love to the children, and make sure their needs were being met as far as feeding, changing, cuddling, keeping them clean and unharmed. I noticed my priorities were not the same as my peers around me, others would wait prolonged amounts of time before changing a students dirty diaper, and forget to give them their medication cream. some would not teach redirection and instead teach the children to inflict pain on the students who are injuring others. (Bully the bully concept) If children had high fevers, the directors would brush it off, if children got Injured directors would occasionally lie about the incident to refuse responsibility. Directors would talk bad about parents, students, and workers to each other, then turn around and tell us to sign a no drama in the work place paper. All these things are something to think about when finding ANY daycare but this is just from my experience being on the inside.

1652887744

Snehal Nirgude

google

Snehal, we are so happy to hear about your son's wonderful experience with us! We understand that as a parent, finding a child-care provider that eases our worries can be difficult. We are glad that our team was able to help with this initial transition. We're thrilled your son is having such a great time with us and is sharing their learning achievements with you at home. Thanks again for this great review. We hope you have a great day!

1653309867

5

I just love the fact that my son enjoys going to his day care. We recently moved to US from India. It was very difficult for us to decide which day care to start for my 2 year old son. Finally we decided to start with The Learning Experience, Logan Square. The staff is excellent and very co-operative. Being from India, initially it was difficult for my son to understand the life style in day care. But the teachers and staff helped to adjust and acclimatize in the day care. Now he loves going to his care and has a smiling face in all his photos posted. Additionally, his communication, learning and eating habits have improved extensively. THANK YOU to all the staff of The Learning Experience for all the love and care being showered on my son!! - From Devarsh and Desai family!!

1516982734

Mary Roque

google

5

1515058739

Tanisha Liggins

google

Tanisha Poindexter, thank you for taking the time to leave us feedback about your experience with us. We would like the opportunity to find out how we can better assist you in the future. If you are willing, please contact us (609) 267-5437.

1515084461

1

Dana Dont care about your child she only care about money over full her classes then when the state come she move kids around worth daycare ever. The staff are good but the own is the one you need to watch out for her fake smile. And talk about your kids problems to other parents