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Mrs. Ellis, Thank you for your valuable input. We are thankful for your business and look forward to continuing to serve you. I apologize for poor communication with you regarding the plant that was weed whacked. I certainly didn't want you to think I wasn't concerned about our error, which is why I offered to replace the damaged plant to ensure your satisfaction. Anytime we make a mistake we strive to make things right and make sure our customers are happy! Please let me know of anything we can do to better serve you. Best wishes, Jonathan at LawnMore
1476708575
3
I have only had this service a few months. My yard seems to be alright. They do not go over and above. I had another lawn service tell me my hickory tree was dead in the back. One of the guys hit my baby honeybell tree with their weed eater and it has been recovering from that. Did not take feedback well when I confronted him about it. He seemed annoyed and wanted to know if I wanted him to replace it. I do not of course because it is fine just shocked. He stuck up for the guys and said he was sure they did not do it on purpose and he was just looking ahead because there was so much weed eating to do in my yard. He saw the yard before he took the job. They are there every week and do an adequate job. The yard looks very nice for they mow, and edge and weed eat. I will update my review as the year passes.
Thanks Bill! Were so excited about your new landscape. Its always so good to hear neighbors love it too! We really enjoyed collaborating with you on this project and cant wait to see how it grows and matures over the years :)
1602766238
5
Jonathan's team just finished Florida-friendly landscaping work on my lot (0.4 acres) a couple of days ago. I moved here earlier this year and found a wholly neglected yard in many ways. Denise came up with a comprehensive plan for the front and back yards and I went for both, knowing that Florida-friendly landscaping was right for me. I chose drought tolerant plants, but need to water them in to get them started, which I am happy to do. Last night while doing so in the front there must have been ten or so neighbors who stopped by to say how wonderful it looked. A very satisfied customer indeed. Communication with both Jonathan and Denise (the designer) was excellent. My joy was paramount to their priorities.
Mr. Calley, Thank you for your kind words. It was my pleasure to help you with your landscape project! I look forward to assisting you in the future. Best wishes, Jonathan LawnMore
1459433126
5
I had only a very small area that I wanted to put in a flower garden. No one was interested except Jonathan at LawnMore. He did a great job in a timely manner and a great price.
Hey Jacob - I know we spoke over the phone, but I wanted to respond to your review as well. Im so sorry youve had a negative experience with us. We could have done better to communicate some key changes we had to implement at the installation stage, so I understand your frustration with us. We strive to deliver an excellent customer experience, and Im sorry we didnt serve you as well as we could have. I hope youll feel free to reach out to me if you feel I can be of any help. Best wishes, Jonathan
1643669282
1
My company accepted a project with LawnMore for around $6000 in landscaping. Paid a down payment and signed a fairly detailed design plan. Upon completion the project I found that we were shorted 39 total plants. This is out of about 125 total plants that we signed for. 26 of the 39 were shrubs, so not just small plants but the main part of the project. I have written about 3 reviews in my entire life so I am not one to complain but dont be fooled by their professional appearance and make sure if you get something in writing you verify it after.
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