Myhomeus reviews

1456603769

Aileen Morgan

google

Hi Aileen. Thank you for bringing this to our attention. We're adding soapstone to our collection so showrooms visitors can see the material. We also started a discussion with our staff to make sure they understand the pros and cons of using soapstone. You're correct in that this material does not absorb liquids. In our experience, the material does dent/scratch easily since it's softer which is why we can't warranty it. Our customers find rubbing soapstone down with oil regularly keeps counters looking nice for years. Best of luck with your project, The MyHome Team.

1456969084

1

Went to the HK showroom today. When asked if they had a sample of soapstone, we were given incorrect information as to why they don't recommend it: that it is porous, needs to be treated and easily stains. When we refuted those points (it is non porous, does not stain, and needs zero treating, ever) the sales guy didn't say anything, but did ask his coworker if they had any samples. The coworker said, "We don't carry it because we can't warranty it, as it is porous, stains and dents very easily." Stay away from these guys- they are either lying or just ignorant about a product that is commonly used in the kitchen and bath industry.

1487747324

lynort nort

google

Update: Hi Lynort. We've tried to contact you a few times with no response. We want to make things right. The first step is verifying that you're a client. Please reach out to us so we can help. Thank you, The MyHome Team _ _ _ _ Hi Lynort, Thank you for bringing this to our attention. We're sorry to hear about this experience. It's unusual to get such feedback 8 years after the completion of a project. We would like a chance to make things right. Could you email us at [email protected] with your project information? We looked into our records and couldn't find the project associated with your name. (We have had instances when people mistake our company for one of our competitors - My Home Tile Kitchen Bath). We are more than willing to put you in contact with the owner to discuss how we can remedy this situation and leave you feeling better about our services and products. We offer our clients a 5-year warranty since we are proud of our labor. Our management team will even consider extending our warranty period for all our clients to give them more confidence in our labor and the product we sell. We look forward to hearing from you. The MyHome Team

1495667304

1

Eight years have passed since my renovation and I am increasingly more disgusted. Blinded by the delight of buying my first property, and planning renovations throughout, I was not paying attention. I could kick myself now. There are serious shortcomings that grow more obvious with the passage of time. There is a project manager who is supposed to be overseeing the work. Yet there are instances of very shoddy work. The best work was done by the painters. They were absolute pros. The paint job still looks good. They knew the art of plastering and painting in a prewar building. The people who refinished the hardwood floors also did an excellent job. It's downhill from there. I write this now because I've had infestations of mice and this is getting worse. Come to find that there was a gaping hole left behind the living room radiator, AND a huge area left wide open behind the stove!!! All that they missed was setting out the welcome mat for the mice. What idiots leave huge unfinished swathes? Only when the super pulled out the stove did he find the unfinished stretch of wall near the floor, at least as wide as the stove. That is the most unprofessional and sloppy work. If it will not be seen, then don't finish it. I am coming to think that I will have to move the fridge and dishwasher. I may have to have the super rip out cabinets. I am livid. The more I look at the gaps left between the counter and the appliances the more, as I noted I could kick myself for being too intoxicated with my new apartment to even take note of such things. I always do scrutinize work carefully. And the responsibility should not rest on me. It is a contractor's job to oversee the work and insure it is done PROFESSIONALLY. You NEVER leave gaping holes behind appliances. NEVER. They botched one small request for some shelving in one closet so absurdly that I was incredulous. That had to be redone. Pros do not leave even one little detail amiss. You don't let skewed switch plates go. You straighten them. The guy should not have installed it that way in the first place and the project manager should not have let it slide. These are just single examples. In and of themselves not a big deal. Cumulatively a very big deal. Maybe if someone wants a more modestly priced project they don't bother as much. Also, I notice that they post only their best reviews. AND they "bribe" you, to get a good review by offering you money to post a good review. Beware all contractors, no matter how glitzy their websites! When they were working, the tile guys, the stupidest of the bunch, laid the bathroom floor tiles so wobbly that they had to rip them up and do it again. In the kitchen, the uneven floor was not as obvious, and over the years kitchen tiles have broken just from being walked over, given that they are sitting on an uneven surface. I asked for economical kitchen cabinet and such. Just because I picked the less expensive cabinets does NOT mean they should be cheap! Cheaply made. The shelves have curved down into a noticeable dip just from a normal load of household items and groceries. Not acceptable.

1419948395

Jody Doman

google

You're welcome Jody. We really enjoyed working on your project. Happy New Year!

1420009780

5

I had a wonderful experience remodeling my kitchen with MyHome. They have an extensive selection of beautiful design products and materials which makes the project even easier for the consumer. The staff is knowledgeable, helpful, courteous.......can't wait to be able to remodel my bathroom. Thank you, MyHome, for making the renovation as smooth and stress-free as possible.

1560216263

Winston Cheng

google

Winston, very happy to hear we could get your projected complete in a timely manner! Our client's satisfaction is a top priority. We look forward to designing your next project. Cheers, The MyHome Team

1560280189

5

Just completed gut reno of my 1-BR apartment here in NYC and I'm very happy to report that MyHome delivered. My project was completed ahead of schedule in spite of my project manager being away on vacation for a week and a couple of unforeseen additional labor change orders ( ceiling and floor). Special thanks to Ben Pitt, who was the designer for my project. He provided great advice and assistance in picking out the finishes and overall design of the project. He was also very patient in dealing with my indecisiveness and was very accessible throughout the process.

1660071462

Van Wells

google

I am very sorry that you had an unpleasant telephone conversation with our representative. We thank you for your feedback as we always strive to do better. We take pride in our client service and, in 20 years of serving the NYC market have never had this issue. We hope that you are able to find a suitable contractor for your project and that your renovation experience will be a positive one. Thanks, The MyHome Team

1660234707

1

Marilyn called me at least six times from a request on HOUZZ over the span of a few days. I am eager to do a gut reno on my kitchen, but she had questions first; she interrupted and talked over me when I tried to respond to her and then accussed me of saying things I didn't say. She tried to tell me that the job wasn't big enough for her shop without listening to what I was hoping to do. Dismissive, sour, accusatory and aggressive would be the best words to describe this brief phone interaction.