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Hi Sara, We are sorry to hear about your case. Upon checking all of our umrah bookings record, neither we find your booking nor you made any payment to AlHadi Travel for a package. You must have booked with another company and gave us a negative review instead. Alhumdulillah all of our customers visas are done and we havent got any rejection so far. If you have any query regarding anything, please contact us at [email protected] or call at 0203 930 0817. We are always happy to assist. Regards, AlHadi Travel
1644673595
1
Bunch of liars and cheat... Costed ma a fortune and did not get my visa for umrah, paid for everything including hotel/ tickets/ guide/ local ride.... no booking was made and after keeping my passport for a week after my travelling date, it was returned without visa. Less than 50% of the amount was refunded only. Very poor customer service, delayed response to phone calls or emails and talks very rudely. Never recommends to anyone.
Hello Neepa, We apologise for the inconvenience, we could see that your committed refund has been completed, it was delayed due to Egypt Airline and we have sent you their emails as well. Thanks.
1628077698
1
Me and 11 other family members have not received our refund after nearly 14 months. We were unable to travel last April due to Covid-19. We still waiting for our refund.
Hi Thank you very much for this great review. We are extremely happy to read that you had a great experience dealing with AlHadi Travel and you met the outstanding service our colleagues are known for. For our latest updates about the packages and tours, please follow us on Facebook, Instagram and twitter. We certainly look forward to welcoming you back for your future traveling in sha Allah. Regards, AlHadi Travel UK
1644673836
5
First time we contacted Alhadi travel for our umrah package for this year. We were very pleased to get a prompt reply from the same day we had contacted this travel agent. Our travel consultant Brother Muhammad Atif listen to our preferably travel dates and hotels. He had called us to discuss further and then sent a quotation of our Umrah Package. Muhammad Atif was in contacted with us via phone and WhatsApp. He was so helpful and was so professional answering all our questions. He also explained which documents are required when we are at the airport both here in U.K. and Saudi Arabia. Brother Muhammad had prepared us for our trip and he had arranged ground transports including Ziyarat as well. He had also given us contact details in Saudi Arabia brother Noor . He was also so helpful and professional that he had help us whenever we had any questions or issue. Overall we had a great experience with this travel agent and we would recommend them 100%. Its a relief for travellers to have piece of mind when going to Umrah so that they can concentrate on their Ibadat tension free with a reliable travel agent .
Me and my kids went for Umrah taking package from Alhadi travels It was commendable experience with flights , hotels and transfers . 5 star for brother Atif who was extraordinarily helpful and supportive with quick response to emails and whats app . We really recommend Alhadi travels . Really really good and fab experience this time . I am looking forward for hajj package with this company . Thanks for making our journey smooth and hassle free . Dr Humera Uk
Hi Atif, We have checked our records for your booking in our system however we havent found it. We believe you have made your booking with another company and reviewed us instead. Please call our customer support team or email us at [email protected] We always care about our customers and strive to resolve every problem faced by them. Regards, AlHadi Team
1626819873
1
Bunch of liars, fraud and dishonest people. Will definitely not recommend to anyone. Not trustworthy, just know how to thug and make money. Made a big mistake using their service, did whatever they said, paid whatever they asked for.... did not get the visa, passport was kept for a week. When I called the flight operations, flight was already cancelled (but they kept saying that they are trying and did not return my passport) and hotel reservations were never made. Only got my one third amount refunded, paid around 2500GBP for myself and my wife. Shame on them.
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