If I could give minus stars... I would. On the few times I've dealt with this shop.... I have been nothing but astounded at how rude one of the ladies is. Every time, she talks over you and insists she can't do anything. Everything is too much effort. Blames everything but the weather on the supplier. Genuinely the worst shopping experience I've had to date here. The name is "first class", the service and the products are anything but. No wonder people send kids to school in unbranded uniform if this is what you have to deal with. They need to remember that no primary school uniform is compulsory (only preferred) and embroidery is widely available. One lady (lovely) who I dealt with admitted that she herself doesn't send her kids to school in branded uniform as "it never lasts". Now if your own staff don't buy from you due to lack of quality. Neither shall I be again. Which is a shame. I bought alot in your shop to send my boys to school. I would prefer the badge. But I'm not being subjected to that lady and paying for the "pleasure" She quoted one time "that this is why small businesses go bust" when I rang with my query.... No, the go busy for selling substandard stock and being rude and offensive to customers
Fantastic service! Buying uniforms can generally be quite stressful but the lady who runs this place was so helpful and patient with me and my Son. We will definitely recommend this place to anyone looking for uniforms in the local area.
Thank you for alerting us to the experience you had in the shop. I am sorry you have been subjected to such poor service when you visited the shop. We pride ourselves on responding to customers' concerns very quickly, so what you have experienced is inexcusable. Can I suggest you come to the factory in Prestatyn any afternoon during the week, so I can apologise to you personally. Please call the factory on 01745 888789 and I will be more than happy to discuss the issues you had so we can make sure this does not happen in future. Thanks again, Anne - 1stCC Proprietor
Called in the shop and lady was very rude she didn't even acknowledge me and when I asked a question about the prices she very abruptly said oh I don't know there about 13. There used to be a lady in the shop a few years ago and she was lovely but this one wasn't friendly or welcoming at all. xx