Ive been bringing my daughter for a while to this location and this receptionist on the 3rd floor is extremely rude, every time I go. She doesnt greet the patients she just speaks very abruptly and rudely with an attitude. When your child is sick this is the last thing you want to encounter. I was there today at 3:15pm and as soon as we walked up to her she said patients name (VERY RUDELY). No hello, no how are you nothing!!! I asked her why shes always so rude and she started to yell at me her name was J****a. I told her that shes rude every time we come and shes at the front desk. I asked for someone else to help us and for a manager. She said to me that the manager was unavailable wasnt answering and then I asked for her supervisor. She said that the supervisor wasnt available. I asked the other young lady (Mi*****e) who was sitting next to her (J****a)if she could check my daughter in and she told me that I had to get in line( there was no Line)and she said that she was helping someone although there was no one at her counter. The woman she was helping when we arrived had already sat down in the waiting area. To be yelled at by someone in any environment is 100% acceptable, but to be yelled at by the receptionist at your doctors appointment is worse. People are sick or have other issues when visiting the doctor and compassion and empathy are expected at the least. This girl was COMPLETELY RUDE AND NOT AT ALL PHASED BY the fact that I wanted a manager. I never did get to speak with a manager or supervisor. I was told by M*****e that they would give me a call. Still NO CALL FROM THE MGR OR SUPERVISOR. Horrible experience. This was the last straw and I WILL BE starting a new health insurance plan for myself and my family so that I dont have to deal with this awful service again!!! Very disappointing!!
Been coming here for 16 years, yes they are always super busy and most of the time they dont look like they want to help you when you have been there waiting 1+ hrs and you ask "How long will it take for my kids to be seen?" Or whatever Questions... Now that they have new rules, and because of covid they dont allow a certain amount of patients..... Its FAST, CLEAN , and Yes they answer all the questions you have or concerns. They are extremely careful, they have sanitizer everywhere they offer new masks. Now its alot better than before, even though they still have most of the same staff.