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Ritz and Johnson Fashion Eyecare Center
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Ritz and Johnson Fashion Eyecare Center reviews
Information about Ritz and Johnson Fashion Eyecare Center
4,85
100 reviews
The opinions come from external websites
Last update: 11.06.2022
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https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUQyNjYtcFlnEAE!2m1!1s0x0:0x8d9dd02aac65c9e7!3m1!1s2@1:CIHM0ogKEICAgID266-pYg%7CCgwIkL-5lAYQiJKu7QE%7C?hl=en-US
Germain Roberts
google
https://www.google.com/maps/place/?q=place_id:ChIJUwucXKTU54gR58llrCrQnY0
Ms. Thomas, thank you for taking the time to write this review. We are very sorry that the situation was handled this way. Although, due to staffing constraints we have had to start scheduling appointments for glasses pick up, it sounds like there may have been some confusion when we changed the way we handle these type of appointments. We still can do walk-ins, although the wait time can vary without an appointment. We agree that no one should have refused to let you pick up your glasses and we thank you for bringing your situation to our attention so we can discuss this with our team and assure that everyone knows how to best help our patients. We definitely want you to have your glasses as soon as possible, Jonna or Kat from our optical will be calling you shortly to resolve the issue. Again, we are very sorry this happened to you and please know that we will do our best to not let this happen again to our patients.
1653510456
1
I have been a customer for many years and have never had any problems until May 23rd 2022. I made an appointment to pick up my glasses on May 18th but I suffered 1st and 2nd degree burns to my face and chest area. I called and cancelled the apppintment. They said someone could pick it up for me and if I needed any adjustments I could have it done when I was healed. On May 23rd I had a wound care appointment at Advent wound care. After my appointment I asked my driver to take me to Ritz And Johnson to pick up the glasses without a fitting. I was in so much pain. I had bandages all over my chest. It was visible. My shirt was unbuttoned. I explained to the front desk why I showed up without an appointment. Two people at the front desk said I could not get my glasses without an apppintment. I begged. They refused. I left without my $500.00 glasses. I am still paying my credit card for that pair of glasses and I don't have it. That was very cold. That was such an abuse of power. Hope I will be able to get it soon.
1653419470
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUQyODlYR2t3RRAB!2m1!1s0x0:0x8d9dd02aac65c9e7!3m1!1s2@1:CIHM0ogKEICAgID289XGkwE%7CCgsIztu0lAYQ6P7oWw%7C?hl=en-US
Don Knop
google
https://www.google.com/maps/place/?q=place_id:ChIJUwucXKTU54gR58llrCrQnY0
1
I chose this location due to its reviews and recommendation from my insurance company. I decided to no longer be a customer after my 5th visit to get my contacts. Ive never had to go back so many times and leave with an expensive pair that is garbage. They didnt even submit to my insurance company properly. I had to go to a new business. All I can say is if you are looking for Rigid Gas Permeable lenses, go elsewhere to save your time and frustration. The only doc that does RGP only works 4 days a week, and he didnt get it right when he did show up.
1647824704
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSURXcXRTVzVBRRAB!2m1!1s0x0:0x8d9dd02aac65c9e7!3m1!1s2@1:CIHM0ogKEICAgIDWqtSW5AE%7CCgsIwJ7fkQYQ2NzGHA%7C?hl=en-US
Gretchen Juett
google
https://www.google.com/maps/place/?q=place_id:ChIJUwucXKTU54gR58llrCrQnY0
Mrs. Juett, welcome to Ocala! We are so thrilled that you felt prioritized throughout every facet of your visit. See you in the office again soon!
1647862884
5
We are new to the area so we were looking for an eye doctor that took their time and listened to our concerns. After talking with coworkers we landed on Ritz and Johnson. The staff who scheduled our appt was exceptionally nice and understanding. She sent me an email with the new patient paper work. We got text and emails on our appt which I like because life is busy and I forget very easily of anything unless I have a reminder. When we arrived from the time of check in through check out it was like we were their main priority and didn't seemed rushed. They answered all my concerns for my daughter and I. They also tried to get me a deal for my contacts so I didn't have to pay a lot for the year. We highly recommend them.
1652912911
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUQybWM2NXpnRRAB!2m1!1s0x0:0x8d9dd02aac65c9e7!3m1!1s2@1:CIHM0ogKEICAgID2mc65zgE%7CCgwIj-aVlAYQ6MuywwI%7C?hl=en-US
patty torres
google
https://www.google.com/maps/place/?q=place_id:ChIJUwucXKTU54gR58llrCrQnY0
Patty, thank you very much for this stellar review. We are tickled pink you had such an amazing experience and look forward to seeing you next year.
1653393896
5
Very pleased with the service from beginning to end. Thank you everyone for such an amazing experience!!! You all are super stars!
1654290504
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUNPN0lDV0JBEAE!2m1!1s0x0:0x8d9dd02aac65c9e7!3m1!1s2@1:CIHM0ogKEICAgICO7ICWBA%7CCgwIyPDplAYQsI_CqQE%7C?hl=en-US
Diane Callaway
google
https://www.google.com/maps/place/?q=place_id:ChIJUwucXKTU54gR58llrCrQnY0
Diane, thank you for your review and your feedback. From what I understand reading your review, it seems that one of our staff members made a mistake when looking over the list of the patients waiting to be assisted in the optical. We apologize that this happened and we apologize for wasting your time, that was never our intention. We will do our best to learn from this and better serve our patients in the future. We hope you enjoy your eyewear. Please let us know if we can be of any further assistance. With warm wishes, R&J team
1654687429
3
I would give 5 stars to the doctor. He was incredible! I waited for a long time to pick out glasses when I walk in was waited on before me. When I asked why they said that I had been marked compete. I was sitting there the entire time, heard others call, but my name was not called. No time to wake in my lunch break to be passed up.