Blue move reviews

1484271840

krish krishnan

google

2

Albeit my chagrin, I had a very bad experience. First, my shipment got delayed by 3 weeks. I am aware that delays sometimes are beyond the agents control. But the ambiguity, not knowing where my container was and no information from Blue Move Shipping is not good customer experience. When I booked my shipment, the sales person informed me that my container would travel directly from Baltimore to Singapore. Instead, my container was off loaded in Malaysia and was left there for 3 weeks. The clearing agent in Singapore could not provide me any details but kept giving me the arrival date and ships details three times. The container did not arrive in Singapore as I was informed, Blue Move was at loss in providing any details on this. When it was finally delivered, the clearing agent told me that my container did arrive in Singapore but was not off loaded from the ship; therefore, it went back to Malaysia. When I contacted Blue Move Shipping, they denied that the container was sent back. During this ordeal I made several phone calls from Singapore to Jeremy Purtell who booked my shipment. I did not receive any calls from Blue Move shipping at all. My complaint and concern is not the delay (which might be beyond their control), but lack of information and not disclosing that my container will be shipped from Baltimore to Malaysia for road transportation from Malaysia to Singapore. According to Jeremy, he was not aware of this route where as per Maersk lines it was booked this way, Baltimore Malaysia (by ship) and Malaysia Singapore by road. At one time, I feared my container was lost in transit. In any business full disclosure is mandatory and helps their reputation. Further, if mistakes are made, the best policy is to accept them. As an agent, they are always protected by fine print. Last point, the packing was not great either. The outsourced packers used cartons and wrapping material from their previous shipments that automatically lost some of its strength because of its recycling. By the way, this is my 7th move from USA to Asia and back and I am fully aware of unavoidable situations and delays. Blue Move does not want to make any effort for restitution as I am an individual and my goodwill will not affect their business. Had it been a corporate account, the outcome would have been different.

1572640313

Jennifer Guthrie

google

I very much appreciate you taking the extra time to go over all the details with me. Your insights very much help us understand the issues and to improve our service. Thank you again and we do hope that you are enjoying the next chapter in your life and wish you all the best!

1573660771

3

UPDATE: Mark Spitzer, BLUEmove owner, reached out to me via e-mail to set up a time to talk about my experience. He reviewed my file and was aware of the issues but wanted to hear my input. I am so impressed with this I can't even begin to explain. The fact that he understood my disappointment and personally wanted to apologize to me speaks to his character. He listened to my concerns, agreed with most and provided me with a satisfactory resolution. My move was complete, my belongings arriving intact, but he wasn't satisfied with my opinion of his company and wanted to remedy that. I am sorry that I had the experience with one aspect of the move being so disappointing as to overshadow the overall experience. So many other pieces of the process went so well! I appreciate Mark taking the time to listen to me, give an explanation and offer a solution. Disappointed Let me preface this by explaining I was moving from Philadelphia, PA to a small suburb outside of London, UK. This was a personal move paid by me and not my company. I researched multiple companies and went with BLUEmove predominantly because of Scott Sheldon. His customer service and sales skills are excellent. I trusted him and felt most comfortable with him. The movers they contracted with out of NJ were also excellent. Mind you, they didn't have to pack any of my belongings as I had consolidated my things and had them stored, ready for moving. They only needed to verify contents, itemize for customs and seal boxes. Loading my 65 items (five pieces of furniture) took less than two hours. That is where my praise ends for this company. Wendy Freedman was my contact at BLUEmove. I was told she would update me as the process went along. I should've known it wouldn't be a smooth experience when she never contacted me over scheduling the pick up and I needed to reach out to Scott. Her excuse was that she thought Scott was going to contact me. I had to call and leave messages. After my shipment was picked up and loaded into storage, BLUEmove contacted me and informed me that although the cubic size estimate was accurate, the weight was heavier than expected and I now owed them another almost $1000. Wendy didn't return my calls or emails until I was actually enroute to the airport for my international flight. This was four days after initially being informed of the issue. I was told there was a backlog from the UK approving ToRs but they would monitor this and communicate the progress. This didn't happen. It took six weeks for approval (not their fault) but when I received it I immediately forwarded it to Wendy. Some weeks later I was copied in on an email between BLUEmove and the UK moving company, Bournes Moves with the latter asking about the status update of the ToR. Obviously BLUEmove dropped the ball and didn't update them as well. There was still no communication about when my things were scheduled to leave. I was originally told that ships set sail at least monthly and it should typically take ten sailing days. I once again had to reach out to Wendy and the response I got was a short email giving me the date my shipment was scheduled to leave. This was an additional 8 weeks after the approval of my ToR. I then was informed that because my ToR was not in place when my belongings were picked up that I would have to pay an additional storage fee. Only the way it was communicated was an additional attachment from the UK movers email, stating, please advise on the storage invoice, with the invoice attached. The whole communication experience with BLUEmove once I signed the contract I found to be unprofessional. Scott was an excellent salesman. The movers that came to my home were exemplary. Their partner company in the UK handled things as I had hoped and expected. I would not recommend using BLUEmove as an individual, not as a corporate relocation. The cost was over $6000. Had my contact been more personable and forthcoming I may have overlooked the cost, as my things did arrive in perfect condition. (Bear in mind, I actually packed ALL the boxes)

1464074490

Holly Kelley-Weil

google

5

Had a great experience with BLUEmove! The team was very communicative. They conducted an in person visit to prepare our moving estimate and were very efficient packing up our items in the US. In the UK they kept us up to date on when our delivery would arrive. The team who brought the items were excellent, very quick to unload and unpack the boxes, taking away the excess packaging materials. No items were damaged, everything arrived in perfect condition.

1476284092

Juho Honkasilta

google

5

We had a full container door-to-door servide from Washington DC, USA to Finland, Europe. The service was great. Unlike many other moving companies we consulted in the States, the first thing Blue Move International did was to assign a house consultation in order to evaluate the quantity of our home goods and asess the relocation needs we had. Jeremy was really helpfull, professional and trustworthy and helped us with not only planning the move but also to save money and trouble. E.g., we relocated some fragile stuff, like a class table and a class gabinet. Some other companies wanted to use expensive wooden grates to protect them without home consultation, whereas Jeremy told after seeing the goods that there is no need for such expensive protection. We reveiced everything in good condition. It took around 6 weeks to receive our home goods. The informing during the shipment could have been a bit better. However, me and my wife highly recommend Blue Move!!

1609812616

Lenchester Smith

google

Thank you, we value all reviews as it helps us improve our service. However, I don't see where we provided service to you and can't find your name in our customer base. If the move was moved under another name, please advise that name and I can research it. If this is not the case, please delete your review and locate the proper service provider that you worked with, thank you.

1609968210

3