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Usedcarsalesleeds
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Usedcarsalesleeds reviews

Information about Usedcarsalesleeds

4,88
100 reviews
1

The opinions come from external websites

Last update: 11.10.2022

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1547560241
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSURJamJqM1p3EAE!2m1!1s0x0:0x90249cae8640433e!3m1!1s2@1:CIHM0ogKEICAgIDIjbj3Zw%7CCgwIscr34QUQ1vOotwM%7C?hl=en-US
James Teale
google
https://www.google.com/maps/place/?q=place_id:ChIJ8WBMm0RceUgRPkNAhq6cJJA
Thank you for your feedback and I am sorry to hear you were disappointed with our customer service. We do receive a lot of interest in our vehicles and without a deposit the vehicle would still remain for sale. We pride ourselves on providing the highest levels of customer service and I apologise if you feel we let you down this time. Regards. Robert Marlowe (Director Of Alwoodley Motors).
1547834230
1
After meeting Rob and viewing a car I arranged to return the following day with my wife (the car was for her) to show her the car and have a test drive. A day and time was arranged with Rob. When we arrived for the test drive (at the exact date/time) Rob was not about. His colleague was running the showroom and showing another customer the same car we had come to test drive. When I told him we had come for the 12 o'clock appointment he said he just had to take the other customer out for a test drive first (Rob later confirmed he did not have an appointment). I made it clear to him I had an appointment but he didnt seem to care (even though we were on our lunch breaks from work). When I called Rob he said his colleague should have taken us out first and honoured the appointment. I then arranged to come back 1hr later. When I returned I was told the car was sold. Seems like Rob and his colleague didnt communicate very well and the customer who came in should have been told to make a test drive appointment at a later date as they already had an appointment to fulfil with myself. His colleague then decided to lie to me and said the other customer had an appointment, even though Rob had earlier confirmed to me he was speculative customer come in off the street. I was in a position to buy the car after the test drive so feel let down with this service. In summary the customer service was very poor typical of what most people expect from a car salesman.
1618528048
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUNLdmItY0VREAE!2m1!1s0x0:0x90249cae8640433e!3m1!1s2@1:CIHM0ogKEICAgICKvb-cEQ%7CCgwIsI7jgwYQqIKhvwE%7C?hl=en-US
Dan Pegg
google
https://www.google.com/maps/place/?q=place_id:ChIJ8WBMm0RceUgRPkNAhq6cJJA
Thank you for your review. Customer feedback is very important to us and I am sorry to hear you were disappointed with our service. We pride ourselves on providing the highest levels of customer service and I apologise if you feel we let you down this time. The last time we spoke you were going to replace the split pipe yourself with modified parts and we didn't hear back from you until this review. Unfortunately if you don't inform us of further issues it's impossible for us to help. Regards. Robert Marlowe (Director Of Alwoodley Motors)
1618556121
1
Purchased a BMW M135i from Rob at Alwoodley Motors back in January. The process was good and the vehicle had been amazing for the first few weeks. After a few weeks I started getting a drivetrain error. BMW wouldnt diagnose it as the rocker cover was leaking. I took this back to Rob to repair under warranty. When I got the car back the error still persisted (as expected) but I found the quality of the work to change the rocker cover gasket was awful. The breather pipe attached to the rocker cover had been broken and taped back together (mentioned this to Rob and he told me it wasnt covered under warranty) the trim around the scuttle panel was insecure and finally I found pieces of broken plastic in the under tray. In conclusion, if you dont buy the extended warranty, they dont seem to care. The normal warranty isnt worth the paper its printed on, youll get a shoddy rush job. Ive now had to spend an additional 2000 on a car that was worth 12k. Had better aftercare buying cars worth 3000.
1590349709
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSURjNUwzQm1RRRAB!2m1!1s0x0:0x90249cae8640433e!3m1!1s2@1:CIHM0ogKEICAgIDc5L3BmQE%7CCgwIjZ-r9gUQ4KG9mQE%7C?hl=en-US
Burn Bridge Motor Company
google
https://www.google.com/maps/place/?q=place_id:ChIJ8WBMm0RceUgRPkNAhq6cJJA
5
I have dealt with Alwoodley Motors and want everyone to know what a great company this is. Their cars are presented beautifully and the knowledge of there vehicles is second to none. Couldn't recommend them highly enough. 5 Stars!
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