Jct600 reviews

1644918953

Andy Rayner

google

Hi Andy, We are really disappointed to see you have awarded us only 1 star for your recent experience with Doncaster Audi. Phil who looked after you throughout your enquiry is really taken back by your feedback. When you came in to Doncaster Audi, Phil sat down with you to complete the license check, so we are not sure why you felt he ignored you. This was before you both walked to the vehicle he had prepared for you to test drive. Phil spent time with you going through the controls on the vehicle you test drove, before you went out in the vehicle. He took you through to the motorway, because you wanted to try the vehicle with some motorway driving. On returning from your test drive Phil sat with you and went through the options on the vehicle. He spent at least 45 minutes going through, helping you decide which of the variants was most suited to you. He configured a vehicle that you both felt was the best combination for your requirements. At the end of this visit, you wanted to experience other brands and Phil agreed to contact you after you had tried alternative vehicles. You rang on Monday evening at close of business advising you now wanted to try an RS product and wanted to try an RS5 we currently have available. This was arranged for a test drive today. First thing this morning Phil found out that vehicle was not available to test drive today, so he called you straight away. He asked if you minded him moving the test drive to Thursday, which Phil felt you were fine with this proposal. He recalls you asking for an appointment on Wednesday, but Phil explained he wanted to deal with you personally, because he felt he understood more about you and your requirements having spent over 1 hr 30 mins with you on your previous visit. Phil didn't pick up on any issue with this and would have referred you to another member of the team if you had objected. Phil has worked for Doncaster Audi for sometime now and he is one of our senior members of the team. The feedback we get is usually very positive, so this is very unusual. We are really sorry you feel you were not looked after well, if we had understood you were not happy with waiting until Thursday to test drive the vehicle, you could have come in on Wednesday. Phil was just trying to look after you personally. If you feel we can help you any further at any stage, please do not hesitate to contact David Glynn our General Sales Manager and he will be happy to help you. We hope the visit to York went well and wish you well with your search for your next vehicle. Many thanks from all of the team for your feedback.

1644944797

1

Arrived for a test drive last week, rather than being greeted by the sales person, he just walked straight out of the door to fetch the car and never bothered to introduce himself when he returned. Didnt really explain anything about the car, just read through the information on his computer. Booked a test drive with a different car last night, the car is now unavailable today and hes not working tomorrow so I need to come in at his convenience. Really poor service when looking to spend ~90k on a car. Fingers crossed Audi in York are better today!

1660052232

chris

google

Good afternoon Mr Williamson, Thank you for taking the time to feedback on your recent visit at Audi York. I will personally review your concerns and make contact with you to update you on my findings. Once again, thank you for taking the time to complete our feedback form. Many thanks, Ben Chambers Head of Business Audi York

1660057139

1

New cam belt and water pump, you pay more than for a days labour than all parts combined. Full service, I asked if they could check the brakes to make sure they are in good condition. Didn't receive any call about the brakes. And didn't receive the health check or list of advisories. Have emailed last week and called still haven't received it. Last time going to York Audi

1664370710

Leo Clayton

google

Thank you again for taking the time to let us know how we did. We hope you have a great day! We really appreciate your feedback!

1664893496

5

The friendly receptionist directed me to the parts department who dutifully met my needs.

1649246302

Codie O'Brien

google

Hi Codie, Thank you for taking the time to rate your recent experience with Doncaster Audi 5 STARS! I will pass your kind words onto Josh, he will be delighted you appreciated the way he looked after you. We hope to see you again soon. Many thanks from all of the team

1649324289

5

Absolutely brill service from Audi in Doncaster! Massive thank you in particular to Josh who went above and beyond to help me! Couldn't have asked for more & beyond grateful for all the help! Thank you again!

1648294550

Hanicks Ltd

google

Hi, We are sorry to see you have awarded us 1 star out of 5, for your recent experience with Doncaster Audi. Looking through our records, I believe we have managed to find you, but we do not have any record of this event. Would it be possible to confirm the registration number and date, did you call, or was this a face to face conversation? We are really keen to understand more, if we have made a mistake, we need to make sure it does not happen again. If you could provide further information to assist our investigation, it would be very much appreciated. Please send any further information to [email protected] Our aim is always to consistently deliver a 5 star service and on the rare occasions we fall short - we like to review and agree actions to help improve our service. We really hope to hear more from you. Many thanks from all of the team

1648466343

1

Quoted items to be carried out on a service quote that were not applicable to my make and model!