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Worked in IT all my life, this is the 5th hosting company I have had with my company and up till now its pretty faultless, we currently have 2 Dedicated servers with OVH in the UK and am considering more servers with OVH as we continue to grow / expand. I had reservations about this company due to the huge amount of negative reviews in last year but believe a lot of these reviiews are related to a well documented 'fire' in March 2021 that took down a lot of servers at their French Datacentre LIkes Their Superfast Servers Reliablity / Uptime Great admin panel Quick Turnaround from purchasing server to deployment Value for money Configuration Options (server locations all around the world) Payment options (reductions for paying yearly in advance) Very powerful servers that seem to be much cheaper than alternative companies Online chat function Quick response to support tickets (only had a few reasons to contact them above domain DNS settings and they fixed these quickly) Dislikes Support - I would state that they provide Standard support which operates on a ticket system that is only avaiable monday to friday 8-6pm so unless you upgrade it (up to the ridiculous Enterprise Level which is, wait for it ...... 4400 excluding vat per month you will need your own server support team which is what we have Business Support level is 24/7 and is 'only' 191 plus vat per month but really I consider this to be a standard that should be included in all server support agreements.
Always good service - relatively slow on support but generally useful (not some bs half read response with a copy and paste comment). Good value for money, HOWEVER I've noticed now they don't offer a free plesk license for vps.. Which is going to bump the already increased prices.
Do not trust OVH's 14 day refund policy. In reality OVH have nebulous terms and conditions and will refuse to refund you, even if you have paid upfront for 12 months, if you have in any way "used the service". What this really means is that you cannot install or test your site or do anything whatsoever with the server without losing your eligibility for a refund. In our case nobody but our lead developer ever accessed the server and, after just one day (so well within the 14 day cancellation period) OVH flatly refused to refund us. Avoid OVH at all costs, unless you enjoy throwing your money away.