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Hi Alex, apologies you were unhappy, we were really pleased to see you back in salon to rectify & we do hope youre pleased with the results! Sorry once again for any inconvenience
1564687433
2
I decided to try Pamper Me because I wasn't able to see my usual nail technician as she was on holiday, and I'd read good reviews on here. I booked in for a shellac manicure, and sadly I'm not very impressed with the results. The edges of the manicure are very messy and it's lumpy in places. Some nails haven't been painted fully either. The lady who did my nails said that she was 'just helping out' and didn't really do beauty anymore, so I'm not sure why I was booked in with them. For 35 before student discount I expected much better. I didn't feel comfortable mentioning it at the time as the member of staff I saw seemed very disinterested in the whole process.
Many thanks for your review, Im sorry you werent 100% happy, short hair is a problem for this treatment but do book back in the next time you require intimate waxing as we do have a very high repeat footfall for this & this is not typical of the service we generally offer. Please feel free to email the salon directly so we can make sure that we can resolve this for you
1553076371
3
Mixed feelings - I've been here three times now. First time was for threading and gel polish which were both great. Second time was for threading again (done by a different therapist) and when I got home I noticed one eyebrow clearly still had more tidying up required. Didn't notice it in store unfortunately. Third time was a brazillian which was disappointing. Still had hair where there really shouldn't be any. I mentioned this but was told the hair was too short. I've had clean brazillians on much shorter hair. The place is clean and the staff are friendly enough. Plus they have student discounts which is great. Will probably keep going there for nails and brows but definitely not for a wax.
Had a wonderful facial and pedicure today. Felt very Covid safe but also felt pampered. It was very relaxing, wonderful to spend a little bit of time just treating myself and I will definitely be back.
Unfortunately we did not have sufficient time to give you a full treatment as we had more clients booked in immediately after your appointment. We rang you 10 minutes after your appointment time had passed & you were still looking to park, resulting in an overall 20 minute delay. We did give you the option to reschedule at no cost despite our effectively losing an appointment slot which another client would have been happy to have had, this demonstrates our customer service as most salons would charge a rebooking or missed appointment fee. Lateness impacts on everyone after a client is late which simply isnt fair on them, however you did want to proceed in the limited time available & as such we did our best in the time allowed to do a nice set of lashes. We do not typically see fall out after 3 days but would have been happy for you to send us a photo & pop in so we could rectify. As for comments about eyelash shedding, this is true but I understand that this could be misinterpreted given the stress caused to both yourself in your being late & our staff, were a busy salon & missed appointments are difficult for any small business.
1560610826
1
I just want to stay please stay away from this place, firstly i would like to say that their customer service is terrible! I was 10 mins late due to no parking spaces so i had the girls who worked there ring me i cany fit you in anymore so you need to reschedule in a very rude manner. I said i am on my way and if she could just fit me in, so she agreed but said she can only do half lashes instead of full. Firstly when you go in you do not get a smile or feel welcomed at all. I then asked her whether i will lose my own lashes after a while and she came out with the most silliest thing anyone could make up, she said that i lose my lashes every 23 weeks anyway!!!!so that means i normally go on with no lashes after every 23 weeks , she just wanted to save her own back! Anyway after putting the lashes on i was happy with the way the looked, but from the next day they slowly started to come off eventhough i had done all the aftercare. It is now the 3rd day and i have sparse lashes. Please please do not do your lashes here they are not proffesional at all and poor customer service!!!!!!
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