Printful reviews

1615398621

Johnanthan Lee

google

1

I was fooled into using Printful for my print on demand orders. I didn't realize that they use DTG for all their prints. Wish I knew this from start. DTG prints are not as vibrant as screen printed. If I would have known, I would have used some other company for my custom screen printed apparels. My customers are complaining about the quality of the printed apparels from Printful. Had to issue refunds to all of them lost a lot of money. Oh well.... Learnt my lesson.

1608139316

Mark Brown

google

Hey Mark, we are so sorry to hear this! Our customer support response time is about a day now, but we work diligently to return back to 24/7 support. If you are unable to reach us via chat, please send us a message at [email protected]. We'd like to learn more about your experience at Printful, we'd appreciate it if you could send us an email at [email protected]! We hope to hear from you soon!

1608620747

1

This place has the worse customer service in the history of ever the do not respond to anyone or nobody terrible people to work with

1613590220

Nina

google

5

Really easy to use step by step instructions to make stickers with your own photos and very affordable. Will be using again.

1613921100

Randy Shoemaker

google

5

Quick, Efficient, easy to deal with and order. What more can you ask for!

1628527528

mike ross

google

Hi! Thank you for sharing your feedback. We're sorry to see the situation unfold the way it did, please know that it was never our intention to inconvenience you in such a way. Upon taking a closer look at the details you mentioned, please note that we do not remove billing information, that can be done only by you manually. Regarding the store, the error seems to have come from eBay directly and the only option is to reauthenticate the store but if there is a problem on eBay's side (agreements issues), the store will get disabled again, we don't do that, we just sent notifications when that happens. We understand how unpleasant this experience was and please know that we will go through the communication to understand what we can improve for the future. If you have additional comments on this, please check in with us at [email protected] Again, our sincerest apologies for the inconvenience caused.

1628415368

1

I would never use Printful again. I setup my ebay store integrated with them, only to have them disable my online store twice with them, which I lost revenue and had to refund customers who were infuriated and left negative reviews. When I tried to talk with their reps, they had no clue what they were talking about - they said they couldn't see my ebay store but I told them I could see it on my end when logging into my printful account. I then told them that it was because they disabled it, to which "Mariko" insinuated that it I was lying as she said that they do not do that, but when I sent them proof of an email notifcation of them disabling my store. SHE THEN GOES ON WITH OTHER EXCUSES SAYING THAT MY BILLING WAS NOT SETUP (WHICH IT ALREADY WAS BECAUSE I SEE IT ON MY END), AND THAT THERES SOMETHING WRONG WITH MY API SETTINGS TO WHICH I HAVE NO CLUE WHAT THAT MEANT. At this point, she said that she'd have tech support contact me instead. I told them that I could not wait too long and that I'd be cancelling my services with them if they can't get this resolved as its not how business works, when you expect the vendor which you source your products from to disable your store and consequently result with orders not being received and fulfilled, which ultimately damage the seller's reputation and leave them accountable. I re-authenticated my ebay store on printful, so that I could re-activate it, ONLY TO RECEIVE YET ANOTHER EMAIL NOTICE THAT THEY HAVE DISABLED IT THE VERY NEXT DAY. At this point I lost all patience with them and just closed my account with them to avoid any further frustration and grief. AGAIN, THIS IS NOT HOW BUSINESS WORKS! In Response to Printful's Reply: Do not attempt to shift the blame to ebay for any billing errors or setup, as WE DID RECEIVE PAYMENT FROM BUYERS FOR YOUR PRODUCTS WHICH YOU GUYS AT PRINTFUL WOULD HAVE RECEIVED THE ORDER IF YOU HADNT DISABLED OUR STORE! WE HAD TO REFUND THE BUYER AND CONSEQUENTLY REFLECTED NEGATIVELY ON OUR REPUTATION AND RELIABILITY. SO AGAIN, PLEASE DO NOT PATRONIZE US NOR SHIFT BLAME OR ACCOUNTABILITY FOR YOUR INADEQUATE SERVICES AND FALSE CLAIMS.