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Brittney, we are so sorry to hear about your experience. We have been recognized as one of the highest-ranked hospitals in the entire Sacramento Valley because, unlike the big corporate practices in the community, we are still independently owned, we live here and we care about providing the highest level of care and support of of our local community (without corporate profiteering.) We try to provide the highest quality care and recognize not everyone can afford all the tests to provide an exact diagnosis. We have been here for over 20 years. ,We will always advocate for our patients"s care first, even if it means sending them to a specialty facility. We are also the ONLY veterinary hospital in Elk Grove who led the successful grass roots movement to bring an animal shelter to Elk Grove, We do it because we care, and because we want to see the highest level of care in our community. No-one cares how much you know until they know how much you care!
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It's a great vet for very simple things but if it's something more serious I would go to a different vet. If you do go to them with something serious they will just send you to emergency and in my case a misdiagnosis that could have cost my dog her life and thousands of dollars.
Hi Michelle, thank you for letting us know about your kitten's ringworm. It looks as though we sent you home with a medication that was supposed to help in case it was Ringworm, but it sounds as though the problem got worse. We always strive to offer both convenience and affordability and thank you for the opportunity to respond!
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I took a kitten that I'd found while out jogging to see them to make sure she wasn't sick with anything, as she'd clearly been abandoned quite young. Usually, I'd go to a different (MUCH BETTER) vet, but they were booked up, and I wanted to have her tested before exposing her to my other cats. The appointment itself was okay, although they're sending me spam after I checked the box on the intake form telling them not to. The real problem surfaced later when I realized that the kitten had ringworm. The signs were there when we took her in, so I asked them to check for it. When they brought her back out and said she was healthy, I assumed that they'd checked everything, including that. Young kittens are really susceptible to ringworm, so I shouldn't even have had to point it out. I can assume that my usual vet, who's very diligent, will do his job, so I didn't think to triple check. This one? Not so much. Now my whole household has it, and it's spread everywhere. We'll have to be treated, we'll have to get the cats treated, and we'll have to deep clean the house. In addition, I'll have to get all the tests the Abel clinic SAYS they did redone at my usual vet, because i don't trust any of the results now. Stay away. Stay far, far away.
We are so sorry this happened and the xrays which we also offered you would have demonstrated that rock. We started with bloodwork and we offered a referral. We knew she would need additional care and are happy for the outcome for you and Ivy. We always strive to offer compassionate and affordable care. Thank you for letting us know.
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Before receiving a bill for $400, I was told my dog was testing positive for a disease which she had been vaccinated against. I was also told she needed immediate attention or might not make it. Something told me this just was not correct. The next morning I took my dog to our old vet. 30 miles away to be told that the blood tests taken the day before looked incorrect and my dog did not have the dreaded disease. After a physical exam I was told she had swallowed a rock that was blocking her food and water intake. The problem was solved. I paid $400 for nothing. I am staying with my old vet, even though I have to drive to get there!
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