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Chick-fil-A - logo
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Chick-fil-A reviews

Information about Chick-fil-A

800 reviews
Opinion-forming portals
1 10
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Phillip Lasley
Worst experience at Chick-fil-A in a while. Decided to come here for lunch after not having had CFA for a couple of months (meanwhile soliciting their competition ie Canes). Was surprised their dining room was open with few cars in the parking lot. Seemed that this store was understaffed and under poor/no leadership. Itll be easier if I just list out my experiences issues. 1. Carbonated drinks were out of order and no tea available: drink options were limited to water, lemonades, milk, Hi-C, Powerade, and such. As a high volume chain, the store shouldve been quick to fix the issue. 2. Higher prices than other stores: $9.95 for a Grilled Chicken Sandwich meal and $7 something for a regular Chicken Sandwich meal is unnecessarily high compared to other stores in the area. Made me think twice after I started my order, especially considering theres no price change when changing to a lighter kale crunch side. 3. Poor service: not to par with other stores. Halfway done with my meal before getting my replacement kale crunch. 4. Terrible serving of Kale Crunch: I genuinely thought they were using a container that was a size too big for a moment with the seemingly tiny portion of kale occupying my container. Turns out they just filled it less than halfway for who knows what reason. I went up to see about getting another kale crunch side for one of the two sides that was exceedingly poorly portioned and just settled with a smaller portion for myself. (The other for my mom). Got the new side back like 10 minutes later. Unsatisfactory for fast food. 5. Grilled Chicken Sandwich wrapped in breakfast biscuit wrapping: Minute but revealing gesture when staff will settle with such inaccuracies. Makes me question their discipline as a store.
Terri Cauthorne
Nothing against the staff or food but the drive thru/mobile pickup and curbside situation is unbearable. I will go out of my way to a different location to avoid this headache from now on.
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