Millenniumsi reviews

1608171991

Nancy Carolan

google

Hi Nancy, We sincerely apologize for your negative experience. Your feedback only makes us stronger as an organization. We will be reaching out to you directly to assist further.

1578322453

1

After many years of using Millenium software, I changed to Meevo 2. I was told the reviews that said the software was glitchy & had bugs was because salons did not do the training thoroughly. So, I hired a person to do nothing but the training as well as train my whole staff.., she spent 7 weeks doing nothing but what they told her to do. It was still an awful transition... we were not only not prepared, we had days where we had no credit card processing available at all! Of course, this was 2 weeks before Christmas. Millenium attempted to help at times, but honestly, it took their technical support people a week and a half to finally get things somewhat figured out. The first payroll we found that the hours within their system dont add up..., a little bug they said... , all in all, a very bad decision. Im still debating about going back to Millenium! Good luck if you decide to take on Meevo 2! Its been 2 months and the progress is minimal. Meevo 2 needs lots of work and, at this point, I dont believe Millenium is capable to fix all their problems. Think twice before going with this software! I promised Millenium I would update my review as things progressed, so here goes. For the third month in a row Ive been charged an increase in my monthly text message charges. Because I have 2 locations, I use their platform called Central Office, which they say has been around for 2 years. The problem with Central Office is that there is no way for me to check how many texts are actually being sent out! So, I just have to trust that they are counting them correctly! This is the software, which on my first payroll, back in December, I realized wasnt adding up my employees time clock hours correctly for any given week! So I can hardly trust that they would be able to count my number of text messages sent correctly! Unfortunately, my business is still being affected by COVID, so I find this hard to believe that more texts could be sent out now doing 2/3 of the volume we were doing prior to COVID. It just doesnt make sense. However, for the third month in a row, while the charges continue to increase, they tell me they are looking into it. As I have stated in my first review, buyer beware! Theyll tell you they care, but it just doesnt show! They are definitely not in it for the small business! From the top down, it sure seems like they just dont care. I will not be voting for them for top software of the year! I have been asked to update my review and reconsider my 1 star rating. I was seriously considering this recently because, honestly, after a year of using Meevo it has gotten a little easier! However, I was just told my monthly charges for both of my salons is going up from $87.50 to $114.30 per month per salon! You may ask what do you get for this increase..., well, you get to be told how to do your salons marketing! Yes, thats right.., they want you to do email marketing.., even if you dont want to and wont use it, you have to pay for it anyway!! I really thought the benefit of this software was to make it conducive to whatever kind of salon you have and to customize it.., not so much! If I could get out of my contract with their credit card processing company and not take such a loss on all the equipment I had to purchase, Id switch to new software in a heartbeat! Think twice salon owners!!

1648736305

Diego Constante

google

We're sorry to hear about the issues you've been experiencing, Diego. Our Engagement team will be reaching out to you shortly to assist.

1649426702

1

For several years I was able to use more than 10 users (12-13) and didn't have any problems. Out of a sudden, I tried to add my number 11 user and the system did not allow stating that we have maxed the number of users according to my subscription. I asked if I could pay a little extra to add one or two more users because $130 more per month on my bill is too much right now, and we will never have more than 13 users at a time. They told me that there was nothing they can do for me; that I have to sign a new contract and pay $130 more than what I am already paying just to add one more user. I AM NOT HAPPY WITH THE ANSWER!!!! I will start looking for another software that can be more flexible with us! is ridiculous that Meevo makes the mistake, then pretend to charge us double the amount we are already paying to add one more user!!!!!!!!

1570543677

Morgan McFerson

google

5

Millennium is such an amazing Company! Impressed by their culture and expertise!

1570481706

Cara Lewis

google

5

Best software ever!! Millenium helps me keep myself and my team on track so that we can all be the best we can be!!

1607368105

James Knot

google

Hi James, We sincerely apologize for your negative experience and would like to discuss with you further. Your encounter is not typical, as we take tremendous pride in providing our clients with top-notch technology and a top-notch customer experience. That said, your feedback can only help us improve, and we are investigating this issue internally. Please email me at [email protected] to discuss this further or to provide me with your contact information, and I will reach out to you ASAP. Thank you, - Mark J., Director of Business Support

1607475847

1

If you download Meevo, you will spend everyday on the phone with support team. Everyday. All day. Meevo does not take any accountability for their errors. Its marketed as a savings from Millenium, they forget to mention rates will increase at least by $50 in 2021. Reports are inaccurate, especially commission. Tons of misc errors that will prevent you from focusing on client experience and your actual job.