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Roger, thank you for sharing your thoughts with us. We apologize for the inconvenience of your installation getting pushed back. Our crew is doing the best they can to accommodate all of our customers as soon as possible. Unfortunately, sometimes things don't work out as planned and we understand this can be frustrating. We would appreciate hearing about your installation. Don't hesitate to give us a call at (706) 507-0800 if you have additional concerns. Kindest regards.
1642620139
3
Where to begin...placed the order for windows in August 2021, was told there was a 16 week lead time, which was fine. Once they received our windows, they called to schedule an install date, which was scheduled for a December 28th, 2021. A few days prior to our install date, they call to tell me that one of our picture windows was cracked and they had to reorder it, so we had to push out the installation date. Soonest installation date was January 14th 2022. January 14th comes and I don't get a phone call until 430pm when the installer tells me he won't be able to make and ask to reschedule again. I tell him sure (big sigh) Jan 18th would be fine. We agree for him to be there at 9am...he calls at 945 on the day of and tells me he's finishing up another job about 30 minutes away and will be at my place around noonish. Noonish comes and haven't heard anything, so I call the company and speak to someone regarding my frustrations about the whole situation. While speaking to one of the owners, the installer calls me to let me know he's finally on his way. If you need windows, get multiple bids. Cheapest option isn't always the best. I may update this after windows are finally installed, but we shall see.
Bobby, we apologize but we are unable to locate you in our system with the information provided in this review. So we may better assist you, please call us at (706) 507-0800 or e-mail us at [email protected].
Thank you, Kimberly, for the review. We apologize for any inconvenience. We are glad we could work it out for you quickly! Please don't hesitate to contact us in the future! Have a wonderful day!
1654644110
4
Only gave a 4 because the wrong colored trim was being installed. Luckily we had the receipt to prove we ordered ivory. However the problem was solved quickly and painlessly. Just added some extra time for installation. Would have given a 5 otherwise.
Beverly, we appreciate your taking the time to leave us a review and to praise our installation crew. We're so glad they did a great job representing Window World and being respectful! We're always here if you need anything. Have a wonderful day.
Hi Jimmy. We're glad to hear you like your windows but are disappointed to hear they did not meet your expectations. We would gladly look into this further as we value you as our customer and take our energy savings expectation seriously in a correctly insulated house. At your convenience, please give us a call at (706) 507-0800 if you would like to discuss further. We look forward to hearing from you.
1640735828
1
They were very nice and i like my windows but anything they tell you about energy savings is a flat out untrue absolutely saves you nothing
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