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Hi Karina, I am very sorry that this was your experience with us, and I can certainly understand your frustration and disappointment. The vast majority of our Christmas deliveries occurred without issue, but when things do go wrong we aim to resolve the issue within one business day. I am very sorry that this was not the case with your order. I can see that our customer service team have been in contact with you to provide you with a full refund. Please to do not hesitate to reach out to us if there is anything else we can assist with. Kind Regards, The Gifts Australia Team
1641877487
1
Ordered on Monday morning as per the Christmas cut off times. Got an email shortly after saying the package was "on the way". Have been checking the tracking every day and there is no info and the package has not moved. Tried to get in touch with Gifts Australia via email, chat and phone. Haven't had any response. Called Australia post and was told the package hasn't even been sent as of Christmas Eve. I wanted to get in touch to determine if I need to run out to the shops today to do last minute Christmas Shopping and now with no response from the sender I have a last minute scramble to try and run around with 2 babies to buy things. Not happy.
Very disappointing customer service. They don't take proof of delivery and not their problem apparently if the gift never get's to where you need it to go. No empathy or regard for customer experience.
Hi Alice, Thank you for taking the time to leave a review. We are so glad to hear you had a positive experience ordering with us. Kind regards, The Gifts Australia Team
1645403816
5
Absolutely fantastic! Great timing and nice packaging (I think) will definitely use this site again
Hi Lyn and Colin, Thank you for taking the time to leave a review. We are delighted to hear you had a positive experience ordering with us. Kind regards, The Gifts Australia Team
1649921800
5
Amazing experience with this company. Easy to order and delivery was in record time. Very happy with the quality of my purchase so very happy to recommend them.
Hi Maria, Thank you for your kind review. We are so glad to hear that your granddaughter enjoyed her early birthday present. Kind regards, The Gifts Australia Team
1648517762
5
A Very Very Swift delivery, Thank you. My grand-daughter was delighted as it got there earlier than her birthday!
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