Theclosingagent reviews

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Tamara M

google

Tamara, I am sorry to hear that there has been some problems with your closing. I would like to learn more and offer solutions to fix the problem. I can be reached at 407-425-2400. Darryll L. Clark, Vice President

1632938291

1

I would not willingly select The Closing Agent for my next real estate closing. Numerous errors have come to light after the closing and I am very concerned that the worst is not behind us. At a time when we should be enjoying our home we are shuffling funds around and updating misinformation that was caused by The Closing Agent. We paid for a service that was not done accurately.

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Antonio Whitfield, Realtor

google

Mr. Whitfield, I have had the opportunity to talk to the team about this closing and would like to talk directly so I can better understand from your viewpoint where we can improve. Darryll L. Clark, Vice President, The Closing Agent 407-425-2400

1645205507

3

The staff was kind and patience throughout the process. However, slow in communicating with my buyers and sellers, also not receiving closing documents after closing. I as the realtor received the heat from both parties, because of this. I think the Closing Agent should be more into satisfying the customers need, because this is how we all get paid.

1642006886

Gulnara Mass

google

Thank you for letting us know about your experience with Pam. We are so fortunate to have some of the most experienced closing professionals in Florida. Let us know how we can be of service again. Darryll L. Clark, Vice President

1642080200

5

Pam was exceptional in communication, precision and made a complicated Real Estate closing process an easy and smooth experience. I highly recommend working with the Closing Agent as your Title Company. Having an experienced Real Estate Legal Team backing you as a Realtor is a blessing.

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Ashley Campbell

google

Thank you for taking the time to leave this review and compliment Doug on the service you received. We will look forward to working with you again in the future.

1644598252

5

Great experience closing with Douglas Allshouse. I'm new to this field, and really appreciated his professionalism and responsiveness to my many emails. LOL. Thank you!!

1615827743

Chauncey

google

I am sorry to learn about your recent experience and would be happy to discuss the situation if you would like. I am not able to publicly discuss the specific circumstances due to privacy and confidentiality however I am more than happy to discuss with you by telephone. Please contact me at 407-425-2400 at your earliest convenience. David Hollamby - Vice President - The Closing Agent

1615915826

1

Dealing with Gloriana at the closing agent was the worst and, fortunately, only truly bad part about purchasing my first home. I would 100% absolutely recommend that anyone looking to close on a home avoid this company or at least this agent at all costs. From the very beginning my entire purchase was blatantly mishandled by their team. At one point there was an extend3ed delay on obtaining details to close and after telling my that my lender had not gotten back to them yet, it was discovered that Gloriana had sent all my financial information (with included identification information including my SSN) to the wrong financial institution. On top of that it wasn't even one I'd been in talks with. She brushed it off as a minor inconvenience but obviously this was a delay in a very important purchase for me and I have no idea what could be done with my information being sent to the wrong place. When contacting me to discuss what to bring to close she gave me a number that was $10,000-$15,0000 higher than was previously discussed. After letting her know that I thought she might be mistaken she, essentially, told me that she knew what she was talking about and that I did not and proceeded to get irate with me. She then contacted me hours later to let me know she has the WRONG file pulled up. Without so much as an apology she just laughed it off. My name is fairly unique but even that aside I'd assume when you're dealing with purchases that are hundreds of thousands of dollars that you might pay closer attention to detail. After finally closing I decided to brush all this off as a poor experience and leave it at that. Then 5 months later I received a letter in the mail requesting the property tax payment for the 2020 Tax year. I purchased my home the end of October/ Beginning of November and it was discussed at the table that the previous owners had paid their portion of the taxes. Without my consent and without informing they wrapped that money into the closing costs. Due to covid procedures my realtor and my loan officer were not allowed to be at the signing with me which certainly threw me off, but we managed to get everything signed and completed. I then wasn't able to get my keys for a couple more days because She hadn't filed the paperwork she needed to to release funds from a grant I was offered towards the purchase. I called about the taxes and while they verbally told me the taxes had been paid, and it was a topic that had been discussed at closing, I hadn't fully understood the writing in the contract (which is my fault) and wasn't aware that they were instead applying it to closing costs, even though that isn't what was requested... Now that it's March I won't receive the 4% discount and am on the hook for the entire amount which is inconvenient but honestly there's some satisfaction in knowing I won't ever have to deal with this company again. If you have the option steer clear, while I can't speak to the abilities of other agents my experience was honestly miserable and the company doesn't seem to be much help in fixing it.