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They will trick you into doing service that you don't need. They told me my drive chain was "definitely loose" and it needed adjustment, even though my bike was just last month on a service. The guy said it will cost me $60 to tighten it. At the end, they just put lube on it! They did not adjust my chain at all because it didn't need any adjustment. I find that super dishonest. I complained, but they refused to refund me. Very bad service!
When you want to be treated like a stylish dillweed, this is the place to go. Really, it seems they are just a fashion store. No matter how much more you know about motorcycles and the Ducatis they have on the floor, prepare for the arrogant dressing down. And of course no test rides. So what did I do? Bought a KTM from Scuderia around the corner who were nothing but friendly and easy going and let me take an 1190 adventure for a 2hr test ride. Then, I had a friend that brought his Moto Guzzi in here for service under warranty, and they said that the warranty claim was rejected by the manufacturer. Of course my friend called Moto Guzzi North America, and they said they never received a call about a warranty claim for that VIN. Seems Monroe was hoping that my friend would just pay for the work out of pocket because it would compensate them better. They completed good work under the warranty once caught in their lie, I guess that's 2 stars?
Hi Maria We are very sorry to hear about your experience. We would love to know more so that we can improve and make things right. If you wouldnt mind, please email [email protected] with some more details as we dont have any records under this name. Sincerely Andy
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Unfortunately they seem not as attentive as in the past. Took my bike there, problem was not solved but was charged and when I returned, they claimed it is a different issue(?). I wish they return to a 5 star service- for now Im dissatisfied.
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