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Thank you for your feedback. We always strive to provide excellent service to our customers as they are our number one priority. I apologize if we fell short of your expectations. We always want to make certain that you are pleased with the service from McLay Services and I appreciate you reaching out to us. All the best, Archie McLay
1562022736
3
After checking reviews, I tried this local company to check my 5-year old AC unit that wouldn't start. It was a heatwave, so I think they sent an unqualified tech to my house. After 2+hours he realized that all it needed was Freon. Told us that it was expensive. I had to ask him how much it needed, he said less than 3 pounds. He poured liquid in, and it started working. Then told me that i would be paying him by the hour. I spoke with the owner the next day and he explained that because they were so overwhelmed with calls that a tech, new to their company, was learning their protocol. The air-conditioner was fixed and all was well, and the bill was revised to reflect the appropriate charges..
Hi Christine, We would really like to understand your concerns. I have tried calling you multiple times, but you have not returned my call. Please feel free to call us back so we can try to assist you. All the best, Archie McLay
1559337378
1
Came out three times to fix my air conditioner, charged me over $800 and never fixed the problem.
Thanks for taking the time to give McLay Services and Miguel a super review! Miguel is a very nice young man and genuinely cares about our customers. I will be certain to share your kind words with him. Thanks for being our customer, we really appreciate it! All the best, Archie McLay
1529446080
5
Outstanding Service! Miguel, from McLay Services, arrived on time. He worked efficiently, quickly finding the problem and fixing it. He also took the time to answer all my questions. This is the second time I have had excellent service from McLay Services.
Thanks Dennis ! We are always glad to help. All the best, Archie
1657239154
5
Quick response even in hot weather. Phone demeanor of people I spoke to was outstanding. Tech who came out, Josh (probably spelled incorectly) was quick and efficient. Explained everything he did and offered info on possible actions in the future. Also explained bill, warranty, etc. Good company. Have used them in the past
Thank you for your review. We appreciate your business and are glad we could help you with the new layout of your duct work and registers. Glad your air flow is great now!
1522109940
5
Great service! We recently moved into a new building and needed a sink replaced as well as the AC unit and duct work. They were very helpful and knowledgeable when deciding the layout of the duct work and registers. I would highly recommend them.
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