Servicemasterbyzaba reviews

1526365051

Steve Sobel

google

Steve, our office went above and beyond to provide you with great service. We followed the steps necessary for your claim, I will not go further into the claims you make regarding your insurance claim we can discuss this with ther insurance company. As for scheduling we accomodated you as quickly as possible and the delay was on your end. We even went as far as asking other customers to push their scheduled appointment for reconstruction services to accommodate you, we have all of this in writing. Again the delay on your end , however you fail to take any responsibility. You expressed such urgency however once the floors were completed you had another contractor tearing out drywall which created an awful mess. Our contractor simply told them to clean up after themselves and sent our office pictures so they could call you and give you the heads up. Our contractor even told them to fix a piece of drywall that was clearly cut crooked and they thanked him for that. I'm not going to get into details about the rest of the conversation with the contractor, but please feel free to back me and I can go over it with you. As for your keys, you were not called a liar, he forgot to put them back, he honestly thought he left them on ther counter, as soon as he saw the keys they were returned to you immediately and dropped off at your office. And you did receive an apology. Our staff both in-house and field do the very best they can to provide great customer service. we do not like negative reviews and do everything we can to help each customer. I am sorry you feel unappreciated but after looking at your file with pages of notes I know our staff did their best. However I would like to discuss this with you, please give me a call at my office 773.647.1985. Thank you

1526368918

1

I received absolutely horrible customer service at every stage of the game - including the time they tried to tell me I was wrong about their employees keeping my keys, and only after I repeated that they were nowhere to be found did they finally double check and realize they DID, in fact, keep my keys... TWICE. The job: Remove some wood flooring due to a water leak, dry out the area underneath, and then replace the floor. Problem 1: They didn't make it clear (and my insurance company shares some blame here, but ServiceMaster by Zaba was the guiltiest party) that the job was in two totally separate and virtually unrelated parts. The guy who came to check out my place made it sound like it was all one job - remove the flooring, dry it out, put in new flooring... He even went so far as to talk about where and how he would cut boards to maintain the proper staggered look - it was TOTALLY reasonable for me to believe it was all one job... But it wasn't one job.... So come "final" day of the project, I just have a place with no freaking floors, and NO scheduled follow-up to repair them! Problem 2: Not only were they not clear about when the job ended, they told me "a couple of days" for the drying equipment to be left in my place and they'd then pick it up. They never confirmed with me when, so I made what I think was a relatively fair assumption that "a couple" meant "two" days which would've put us at Thursday... Nope... I called up on Thursday and they just nonchalantly said "oh we'll be by to pick it up Monday" -- this is when I found out about Problem 1 -- that they were just coming to pick up the equipment... Problem 3: The restoration, which had to be planned as a separate job, costing me a small fortune due to the delays making my place partially uninhabitable, wasn't all that great. They ended up making my floor a few shades darker than it originally was -- not something they prepared me for or talked with me about at all. Problem 4: They left a huge mess, breaking their contract to leave things "broom clean"... but what they DIDN'T leave was my keys... I had to email them and tel them that not only had they left a mess, they still had my keys... Problem 5: They came back and dropped off SOME, but not ALL of my keys... yeah, that's right, they kept a couple of them. Then they tried to tell me I was full of it when I said that they seemed to still have some of my keys... and let me be clear here: I was as nice as I could be and tried not to accuse them of taking them on purpose... Problem 6: Only after the rude and incompetent person I'd been dealing with that whole time was out of town did I get someone who was helpful, and who had them double check if they still had some of my keys -- turns out they did... shocker! Problem 7: I had another contractor working on the final day that ServiceMaster had come by just to clean up after itself and return keys, and their staff insulted my other contractor... when I let them know about this, they essentially called me a liar -- because, yeah, I'd really benefit from making up a story about that. Ultimately, they refused to give me any sort of discount, recompense, or even apology for the issues along the way. Honestly, there were other small issues and hiccups I didn't even outline above - but this should sum up the sort of service that ServiceMaster by Zaba provides. This is not a company you should work with.

1518809636

laura macgregor

google

Dear Laura, Thank you for taking the time to leave us a review. I appreciate the wonderful things you said about our field crew. I do apologize for not getting back to you sooner regarding your reconstruction estimate. Our admin staff have been working tirelessly to keep up with the high demand of construction work, regrettably we did not communicate efficiently and did not respond to you in a timely manner, we are very sorry this happened. If you are still looking for an estimate please give us a call at the office, we will make sure to get it to you right away. Kind Regards Diana

1518812669

3

Im torn how to review, because the guys who provided the service did a wonderful job, but the admin service was awful. They came as scheduled to do water remediation, worked with our insurance co smoothly, removed walls,cabinets and counters to do the dry out without damaging the cabinets, cleaned up welljust great! But we told them from the beginning that we hoped they would do the reconstruction as well. They kept promising to send a bid or call us back tomorrow, day after day. That was 2 weeks ago, so we have given up on this branch. To just never return a customer call seems like pretty bad business practice.

1548978983

Nestor Ramirez

google

Dear Nestor, thank you for the wonderful review. We are very glad to have helped. Let us know if we can service you in any way again. - Team Zaba

1549474940

5

Leaky water heater I live in a large family home in Chicago with my wife and two sons. About three nights ago our entire house flooded because of a leaky water heater. We had so much water, My neighbor recommended ServiceMaster, so I called them and spoke to Diana the owner. She walked me through the process and got all of the info needed to start the cleanup process. In less than an hour her team arrived with equipment and got to work. They removed all of the water and restored everything. Fantastic service, ServiceMaster

1656773116

Vickey M

google

Thank you for the wonderful review, Vicky. Were glad to hear Lorenzo did a great job cleaning your carpets. He is indeed great at removing carpet stains. Should you need our service in the future you know who to turn to!

1656774832

5

Lorenzo came to my home and was excellent and thorough in every step. I was nervous that huge stains on my carpet I tried cleaning myself weren't going to come out, but the this team at ServiceMasters did the job and it looks brand new. I highly recommend this company with such friendly and professional staff. Thank you SMR by Zaba!

1603488725

john ross

google

John, it's truly disappointing to read this negative review of our company because maintaining the highest level of customer service is everything to us. To clarify, we were indeed asking you for a commitment. However, we also stated in the contract that you can choose not to move forward with our company. It takes our team a considerable amount of time and effort to write up estimates and conduct adjustments with insurance companies -- and we should both be fair to each other. We carry out a lot of construction work for clients, and have never had any issues with other customers signing a commitment. It's of course, your choice to do business with whomever you choose. But giving us a 1 star review because we declined to do work for free is unfair on your part. You also mentioned several times to our manager that you were also a contractor -- if you were planning on hiring us why even bring that up? I'm sorry we couldn't help you, and wish you the best. - Diana, President of ServiceMaster by Zaba

1603490536

1

Extremely disappointed they wanted me to sign a contract prior to providing me an estimate. Who does this? This is not how business is done. Unfortunate.