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Im very sorry and sad to hear this. Please call the salon on Monday when we open back up and would love to make it right or if you would like to message us and your phone number so I get you back in with a different stylist. If you were quoted a price over the phone its very hard for the receptionist to give exact pricing as we do have complimentary consultations with the stylist that will be doing the services I hope to hear from you soon!
1644097845
1
called for an appointment, was quoted a price, charged more. possiblely the worst haircut I have ever been given. My mother in law went for the referal appointment. again, worst haircut and razor burn on her neck. wont be back
Hello Toni, Im so sorry about the death in your family, our condolences go out to you and your family. The $50 deposit to reschedule is required for clients who reschedule within 24 hours. If we would've known about the death in your family, we definitely would've waived the $50 deposit and rescheduled you without it. We are so sorry! We understand your frustration! Whenever you are ready to reschedule with us we're here for you! No deposit required of course
1649446073
1
I had to cancel the day before my appointment due to a death in the family. I was told when I call back to reschueled there would be a $50 reschedule fee. Because they were not sure if that spot could be filled now with a 1 day notice. But it's ok for the salon to rescedule our appointment the day before. After waiting 2 mths to get in.
Im sorry to hear this. We could not reach out by phone as I dont see this name in my system, but would be happy to fix your haircut complimentary. Pleas just let me know how to reach you so we can make this right!
1641330661
3
The place is nice, clean and professional. I love the color, but not so happy with the cut. Also, the prices are outrageously expensive.
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