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Hallbicycle
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Hallbicycle reviews
Information about Hallbicycle
4,88
100 reviews
The opinions come from external websites
Last update: 11.10.2022
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How do companies benefit from their catalog?
See example1623434384
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUNxbVlLWXdRRRAB!2m1!1s0x0:0x10c53fcc423b53c1!3m1!1s2@1:CIHM0ogKEICAgICqmYKYwQE%7CCgsIkMmOhgYQ2J3ZcA%7C?hl=en-US
Markel Archie
google
https://www.google.com/maps/place/?q=place_id:ChIJX8ivtE_35IcRwVM7Qsw_xRA
Hi Markel, Thank you so much for reaching out. We are aware of this very serious situation, and both a store manager as well as myself (owner) have reached out and spoken directly to the customer sincerely apologizing for the situation. This does not represent our company or company values. The employee in question has apologized profusely as well, and while there was no malice intended, it was inexcusable. They were immediately suspended indefinitely. If you would like to speak to me personally regarding this, please do not hesitate to reach out via email ([email protected]) with your contact information and I will directly call you. Thank you.
1623536754
1
A fellow rider was interested in purchasing a new bike came here to inquire about their bike selection. The customer service rep began to take down a trek but then stated never mind, you wont be able to afford it. My friend is African American and a woman. We have not received an apology or any acknowledgement from this company regarding the incident. Without any recourse fro this I highly recommend that people of color and others not support a company with these values.
1623506443
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUNxLWR5cjB3RRAB!2m1!1s0x0:0x10c53fcc423b53c1!3m1!1s2@1:CIHM0ogKEICAgICq-dyr0wE%7CCgwIi_yShgYQuPjTnAE%7C?hl=en-US
Lula Carter
google
https://www.google.com/maps/place/?q=place_id:ChIJX8ivtE_35IcRwVM7Qsw_xRA
Hi Lula, Thank you again for reaching out on this and taking the time to speak with us directly. We deeply appreciate the opportunity for an open dialogue, as well as the opportunity to continue to better ourselves. Please do not hesitate to reach back out at any time via the direct contact info we exchanged. Thank you again.
1624657863
1
Good Morning I understand one of my fellow cyclists was in your store on Friday morning around 10:30 am, she was speaking to a young man there regarding a Trek bike. After showing her the bike, he proceeded to say and I quote, But you probably cant afford it. Now, its my understanding that your business is to sell and service bicycles for the community no matter who lives in that community, but for this young man to assume that this African American Lady could not afford the bike in question does not look good for your business. I would really like to have a discussion with you regarding this matter. I look forward to hearing from you soon.
1592509666
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSURjbV9hRDhnRRAB!2m1!1s0x0:0x10c53fcc423b53c1!3m1!1s2@1:CIHM0ogKEICAgIDcm_aD8gE%7CCgsI4omv9wUQuMfEYQ%7C?hl=en-US
Nancy Miller
google
https://www.google.com/maps/place/?q=place_id:ChIJX8ivtE_35IcRwVM7Qsw_xRA
5
Very helpful and knowledgeable. Service is fantastic!
1590341962
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSURjNUxHeFFREAE!2m1!1s0x0:0x10c53fcc423b53c1!3m1!1s2@1:CIHM0ogKEICAgIDc5LGxQQ%7CCgsIyuKq9gUQiO62cQ%7C?hl=en-US
Nanette Brokaw
google
https://www.google.com/maps/place/?q=place_id:ChIJX8ivtE_35IcRwVM7Qsw_xRA
5
Knowledgeable and friendly staff. Took the time to make sure the bike fit my frame and that I was satisfied. Exceptional customer service. Exceeded my expectations and exactly the reason I chose a local business for this purchase. Highly recommended.
1623432548
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUNxbWFTbDFBRRAB!2m1!1s0x0:0x10c53fcc423b53c1!3m1!1s2@1:CIHM0ogKEICAgICqmaSl1AE%7CCgsI5LqOhgYQgJ-4WQ%7C?hl=en-US
Carla M. Harris
google
https://www.google.com/maps/place/?q=place_id:ChIJX8ivtE_35IcRwVM7Qsw_xRA
Hi Carla, Thank you again for reaching out to us on this, and again I truly appreciate the opportunity to speak with and apologize to you directly on the phone yesterday. Again, please know this does not represent our company or company values and we are committed to doing everything in our power to ensure nothing like this ever happens again. The employee in question has apologized profusely as well, and while there was no malice intended, it was inexcusable. They were immediately suspended indefinitely after our phone conversation. I would love to speak with you again to see if there is anything more that we can do. As per our conversation yesterday, you have my personal cell phone number and I am available at any time to speak again. Thank you.
1623537938
1
Aside from being spoken to, the service was very poor. I'm from out of town and stopped in the shop to take a look at some road bikes. Today. 10:30 am. The young man with red hair and an injured right elbow asked if I needed help. I said yes, I'm interested in a road bike. He pointed to a red Trek and then stated, and I quote, "But you probably couldn't afford it." As an African American Female, I am appalled at the disrespect I received as a potential customer. I have posted on several African American social media platforms to stay away from this shop. If this is the type of employees you hire, you will not be needing our business.