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Barrowscwt
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Barrowscwt reviews
Information about Barrowscwt
4,75
53 reviews
The opinions come from external websites
Last update: 11.10.2022
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See example1648664639
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSURXMWZmWGVREAE!2m1!1s0x0:0x2252ed4ea0038d1a!3m1!1s2@1:CIHM0ogKEICAgIDW1ffXeQ%7CCgwIv8CSkgYQsLCpgQI%7C?hl=en-US
ken rothman
google
https://www.google.com/maps/place/?q=place_id:ChIJi6OtAJl444kRGo0DoE7tUiI
Hi Mr. Rothman, we are so sorry to hear of your disappointment with our business. Unfortunately, it is in our policy that we do not work with shades that are older than ten years, or that do not have the original Hunter Douglas label. We do require a repair request form to be submitted prior to drop off. You can view our repair policies on our website. We do our best to schedule drop off appointments which then allows us to provide all our clients the attention and time needed for consultations with one of our staff members.We tried to our very best to accommodate your needs and provided the pricing it would cost for shipping the product to the manufacturer. We have always enjoyed working with you previously and would love to help you again in the future.
1649103330
1
Make sure you dont need any service or repair after the sale. They are not interested. Buy a new one, too old, its going to cost $200-300 with shipping to send it back to Hunter Douglas, and they may not be able to repair it . Thats was said to me when I brought in a repair on 3/29/22. Went to Home Trends in Needham, repaired within 24 hours, $40.00. Thats where all my future business will be going. Get off your high horse and treat your customers with respect, kindness, and some compassion.
1578937500
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSURNLTRfMlR3EAE!2m1!1s0x0:0x2252ed4ea0038d1a!3m1!1s2@1:CIHM0ogKEICAgIDM-4_2Tw%7CCgwInNny8AUQwIfs6gE%7C?hl=en-US
Gail Carroll
google
https://www.google.com/maps/place/?q=place_id:ChIJi6OtAJl444kRGo0DoE7tUiI
Hi Gail, We always aim to provide a great experience for our customers, so we are very sorry to hear that you've not been pleased with our customer service. We have over 30 emails back and forth between us during the process and have tried to call you with no response. Please give us a call at your convenience so we can work this out. Thanks, Barrows Custom Window Treatments
1579206367
2
We ordered several new window treatments from the - spent over $5000. Customer service was about non existent once our orders were in. Didnt respond to emails. Charged our card for balance without giving us any notice at all. Details of one order were never reviewed with us even though I asked several times for a photo - and we ended up with rods in the shutters that we didnt want.
1545494022
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSURJNUpIU1JnEAE!2m1!1s0x0:0x2252ed4ea0038d1a!3m1!1s2@1:CIHM0ogKEICAgIDI5JHSRg%7CCgwIhrz54AUQ5eu92wI%7C?hl=en-US
Alexander Ginzburg
google
https://www.google.com/maps/place/?q=place_id:ChIJi6OtAJl444kRGo0DoE7tUiI
Thank you for the kind review, Alexander! We really appreciate the feedback and are so glad that you are enjoying the new window treatments!
1546367286
5
Barrows helped us select, buy, and install window treatments for our new apartment in Brookline. They have done an outstanding job at every phase of the project: from helping us decide on the types of blinds and shades we need, to measuring, to ordering, and, finally, installations. Our point person at Barrows was Donna Connolly, and we can't say enough about how wonderful and helpful Donna was. Despite encountering manufacturing problems with some of the shades (that were entirely the responsibility of the manufacturer, not Barrows, and that were corrected immediately and without any hesitation), everything came together well at the end. Barrows installation people, who had to visit our apartment several times to complete the project, were experienced, thoughtful, and careful as they dealt with the challenging apartment layout. Barrows delivers all-around first class service, we are most grateful for their help and advice, and we wholeheartedly recommend them if you are looking for help with your window treatments.
1569589799
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUMwN3FtdndBRRAB!2m1!1s0x0:0x2252ed4ea0038d1a!3m1!1s2@1:CIHM0ogKEICAgIC07qmvwAE%7CCgsIp5S47AUQgN76PA%7C?hl=en-US
Sally Guy
google
https://www.google.com/maps/place/?q=place_id:ChIJi6OtAJl444kRGo0DoE7tUiI
Thanks so much for the kind feedback, Sally! We are thrilled to hear that you had a great experience!
1569941885
5
Every encounter with Barrows' professional staff was a pleasure. They answered all our questions forthrightly, accommodated our deadline, came on time, provided excellent service in a quick and efficient manner, and met all our needs without any bumps along the way. I highly recommend them!
1577656812
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSURNanNEaDhnRRAB!2m1!1s0x0:0x2252ed4ea0038d1a!3m1!1s2@1:CIHM0ogKEICAgIDMjsDh8gE%7CCgwI7MOk8AUQ6KDC_QE%7C?hl=en-US
Mohammad Jalali
google
https://www.google.com/maps/place/?q=place_id:ChIJi6OtAJl444kRGo0DoE7tUiI
Hi MJ, We are so sorry about this! After looking into it further, we found that this was an honest error on our part. We would still love to help you with your window treatments if you are willing to give us another chance to make it right! Thanks, Barrows
1578349650
1
Requested an appointment online on Nov 30, they contacted me on Dec 2, and we scheduled a visit in home for Dec 10 to measure the windows and all that. On Dec 10, I got a text that they couldn't make it as the person in charge didn't feel good to come... It's Dec 29 and still haven't heard from them. Unbelievable!!