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Hi Yee Haw, It seems that you may have left this review for the wrong company. All of our calls are recorded, logged, and actioned, often immediately, or within a few hours, depending on the nature of the call. Call us on 0121 773 5101 if you have any questions, and we'll promise you with a speedy response, asking for brother Shariff Haque.
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Terrible customer service. Called 4 weeks ago asking for quote on Ummrah for April 2017, still waiting for a reply!
Extremely happy with the service. No flaws at all. Everything was well planned and well communicated which made our hajj easy Alhumdulilah. Highly recommend Zamzam travels Birmingham. Will always use zamzam Travel. Jazak Allah Zamzam team
As-salāmu ʿalaykum brother or sister, Please note that we are Zam Zam Travels Ltd operating from 524 Coventry Road in Birmingham. Our telephone number is 0121 773 5101 and our sole email address is [email protected]. If you have correspondence with any other domain name then they are an entirely and separate unrelated entity to ourselves. We assume that you are trying to provide a review which more than likely will be Zam Zam Tours and Travels based in Huddersfield which has no relationship to us. We have encountered other individuals who have mistaken us for this business and we strongly recommend that you contact Trading Standards and the Civil Aviation Authority with your complaint. All of our calls and emails are recorded and logged and available for full auditing and we take pride in our customer service and do our utmost to provide our customers with a great experience. We hope that you resolve this issue and get your money fully refunded ASAP, ʾIn shāʾ Allāh. Should you read this and find that you were dealing with Zam Zam in Huddersfield, please kindly update your review accordingly as it is detrimental to our legitimate operations. Jazāk Allāhu Khayran, Sharif Zam Zam Travels Ltd 524 Coventry Road, Birmingham B10 0UN Tel: 0121 773 5101
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Booked a flight with this company, then booked accommodation separately after, to then found out there was no such flights on the selected dates, even though they took the deposit straight out of my bank account within a one day. Even though we had confirmed flight details via email. This meant we had to look elsewhere. No communication from them, me as a potential customer had to chase them up, using my phone to make all phonecalls at my expense. I would strongly advise no one to use this company, unless you want to lose your holiday or be financially out of pocket. Rude & incompetent staff, very poor customer service. STAY WELL CLEAR!!!!
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